The Susanti
Flat 2/2 F Sunning Mansion 203 - 209 Pei Ho Street, Sham Shui Po, Kowloon， Hong Kong
Summary
Collection expert with 9 years of experience managing overseas worker customers in Hong Kong. Demonstrated leadership in team management and project execution. Focused on continuous self-development to enhance service delivery and exceed client expectations.
Overview
19
19
years of professional experience
Work History
Senior Collections
HS Finance
01.2017 - Current
- Identified issues, analysed information and provided solutions to problems.
- Resolved complaints through clear communication and effective problem-solving, enhancing customer satisfaction.
- Addressed customer concerns and escalated significant issues to supervisor, ensuring timely resolution.
- Engaged with customers to better understand needs and deliver excellent service.
Collection Departement
Orient First Capital
01.2016 - 01.2017
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
Sales
City Link
01.2015 - 01.2016
- Supported sales team during peak hours, ensuring optimal staffing levels and maximising sales opportunities.
- Collaborated with the sales team to develop effective sales strategies and meet targets.
- Collaborated with sales team to provide accurate stock information and support sales initiatives.
Branch Manager
Owtel
01.2007 - 01.2015
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Implemented targeted sales strategies to achieve and surpass sales targets consistently.
- Led branch sales team in developing and implementing strategies to achieve sales targets.
Education
University Bina Nusantara
Jakarta, IndonesiaSkills
- Debt recovery
- Client engagement
- Problem solving
- Conflict resolution
- MS Office Suite
Languages
Bahasa
Proficient
C2
English
Upper Intermediate
B2
Chinese (Cantonese)
Upper Intermediate
B2
Chinese (Mandarin)
Beginner
A1
Timeline
Senior Collections
HS Finance
01.2017 - Current
Collection Departement
Orient First Capital
01.2016 - 01.2017
Sales
City Link
01.2015 - 01.2016
Branch Manager
Owtel
01.2007 - 01.2015
University Bina Nusantara