TENG SIEW CHYN
HUMAN RESOURCES / CUSTOMER SERVICE
Nilai,Negeri Sembilan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
Work History
HUMAN RESOURCES EXECUTIVE 2
EMERSON PROCESS MANAGEMENT MANUFACTURING M SDN BHD
Nilai , Sham Shui Po
01.2024 - Current
- Increased 6% of employee engagement rate in 6 months.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Enhanced employee satisfaction by implementing targeted HR programs and initiatives.
- Facilitated leadership training programs to strengthen management skills across the organization.
- Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
- Conducted company-wide town hall meetings to convey updates.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Liaised between multiple business divisions to improve communications.
- Advocated for staff members, helping to identify and resolve conflicts.
CUSTOMER SERVICE EXECUTIVE 2
EMERSON PROCESS MANAGEMENT MANUFACTURING M SDN BHD
Nilai , Sham Shui Po
2 2020 - 12.2023
- To achieve shipment target sets for each month
- To acknowledge customer e-mails within the day and respond with answer within 1 working day
- To consistently retrieve voice mail minimum 2 times a day and return call to customers
- Ensure orders completed with proper system transaction before release for shipment
- Attend to customer queries/complaints on order and delivery status
- Interface with all departments to ensure timely information flow to customers
- Coordinate with customers on third party inspection date
- Liaise with Production Planning, Master Planning Scheduler, Purchasing, QA and Logistics for scheduling and shipping arrangement to meet customer requirements
- To work with customer on commercial issues like credit, Letter of Credit, TT before shipment
- To resolve any customer order delivery conflicts (shorter than prospectors lead time or supplier long lead items) within company and customer
- To verify penalty claim from customers and submit for approval
- To negotiate split shipment with customer for orders with huge quantities
- Support company objectives, policies, and goals
- Back-up for trade compliance gatekeeper to screen before release shipment
- Other given tasks when required.
SALES COORDINATOR
KIBING GROUP (M) SDN BHD
Senawang
11.2016 - 01.2020
- Responsible for shipment loading plan and inform customers of the progress of the shipment
- Plan and supervise shipments while ensuring compliance with delivery planning, safety standards and customs regulations
- Primarily handling cross-trade and export documentation, preparing the necessary shipping documents for Bank negotiation including Invoices, packing lists, shipping instructions, Certificate of Origin, submission of Cost Analysis, etc
- Ensure full L/C compliances
- Interacts with freight forwarders or truckers to coordinate delivery of shipment and follow-up delivery status
- Prepares, analyses and updates timely Export related report for performance tracking
- Freight invoice verification
- Any other adhoc assignments according to business needs.
BUSINESS DEVELOPMENT EXECUTIVE
ISOIS MARKETING SDN BHD
Ayer Keroh , Melaka
11.2014 - 10.2016
- Identify sales leads, pitch goods to current and new customers
- Design attractive banner ads that people will click on
- Ensure completion of administrative tasks (transaction verification, generate invoice, packing and process delivery to customers)
- Strategically plan and analyze sales data to assess performance and implement improvements.
SALES & LOGISTICS JUNIOR OFFICER
SAMSUNG ELECTRONICS DISPLAY (M) SDN BHD
Senawang , Negeri Sembilan
07.2013 - 10.2014
- Receiving orders from customers and load to production planner, forecast and monitor orders by weekly basis and manage container booking
- Ensure finished goods are timely delivered to customers, launch corrective actions of transportation issue
- Ensure completion of administrative tasks and periodic reports (Logistics accrual reports, weekly & monthly sales closing, import air cost etc.)
- Responsible for certificate of origin registration and approval, implement container loading maximization and sourcing for optimal low cost carriers
- Achieving 99.99% - 100% KPIs for: On-time factory out, On-time delivery, Container loading maximization
Education
SPM -
SMK BUKIT BARU
01.2004 - 12.2008
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B.B.A BANKING & FINANCE -
MULTIMEDIA UNIVERSITY
06.2019 - 05.2013
Skills
Full Microsoft Office packages including Power BI, Excel, Word, Powerpoint
Customer Service
People Skills
Training programs
Flexible work arrangements
Diversity and Inclusion
Accomplishments
- WOMEN IMPACT NETWORK CHAMPION (YEAR 2023 TILL PRESENT) at EMERSON
- DIVERSITY, EQUITY & INCLUSION CHAMPION (YEAR 2022 TILL PRESENT) at EMERSON
- I-APPRENTICE LEADERSHIP PROGRAM YEAR 2022-23 at EMERSON
- PHOTOGRAPHY CLUB VICE PRESIDENT YEAR 2012-13 at MULTIMEDIA UNIVERSITY
- PHOTOGRAPHY CLUB SECRETARY & TREASURER YEAR 2011-12 at MULTIMEDIA UNIVERSITY
- PHOTOMARATHON EVENT ASSISTANT DIRECTOR YEAR 2011 at MULTIMEDIA UNIVERSITY
- CHINESE LANGUAGE SOCIETY'S CULTURAL & LITERATURE DIVISION (GROUP LEADER YEAR 2009-10) at MULTIMEDIA UNIVERSITY
- CHOIR (SOPRANO) STATE & NATIONAL LEVEL YEAR 2009 at SMK BUKIT BARU
- MELAKA BUDDHIST YOUTH SOCIETY SECRETARY YEAR 2007-08 at SMK BUKIT BARU
- MALAYSIAN RED CRESCENT SOCIETY TREASURER YEAR 2006-08
- SOFTBALL MSSM (MEDICAL SUPPORT - STATE LEVEL YEAR 2007)
- 2ND SUNWAY UNIVERSITY COLLEGE INTER-SCHOOL MATH QUIZ CHALLENGE YEAR 2007
- FUSIAN OF MUSIC CONCERT (PERFORMER YEAR 2007)
- KARNIVAL PENDIDIKAN MELAKA (PERFORMER YEAR 2006)
Timeline
HUMAN RESOURCES EXECUTIVE 2
EMERSON PROCESS MANAGEMENT MANUFACTURING M SDN BHD
01.2024 - Current
B.B.A BANKING & FINANCE -
MULTIMEDIA UNIVERSITY
06.2019 - 05.2013
SALES COORDINATOR
KIBING GROUP (M) SDN BHD
11.2016 - 01.2020
BUSINESS DEVELOPMENT EXECUTIVE
ISOIS MARKETING SDN BHD
11.2014 - 10.2016
SALES & LOGISTICS JUNIOR OFFICER
SAMSUNG ELECTRONICS DISPLAY (M) SDN BHD
07.2013 - 10.2014
SPM -
SMK BUKIT BARU
01.2004 - 12.2008
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CUSTOMER SERVICE EXECUTIVE 2
EMERSON PROCESS MANAGEMENT MANUFACTURING M SDN BHD
2 2020 - 12.2023
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