Taz Wong

As the head of the food and beverage department, I manage restaurants, cafes, and kiosk outlets, primarily located in the airport. I participate in business development activities by collaborating with various well-known local dining companies and franchise models. Additionally, I am responsible for P&L management, market analysis, and brand operations to drive business growth.

• Oversee daily F&B operations to ensure efficiency and quality service
• Develop and implement operational strategies and policies to enhance productivity
• Manage budgeting, forecasting, and financial performance of F&B departments
• Ensure compliance with health and safety regulations and standards
• Lead, train, and mentor F&B staff to maintain high service standards
• Analyze customer feedback and market trends to improve service offerings
• Coordinate with suppliers and vendors for inventory management and procurement
• Optimize menu offerings based on cost analysis and customer preferences
• Collaborate with marketing teams to promote F&B initiatives and events
• Monitor and report on operational performance metrics to senior management

Blooms is a coffee merchant company with the goal of supplying and distributing high-quality coffee.

• Provide account servicing for customer retention and acquisition
• Expand corporate client base
• Extend the business scope from product selling to corporate workshop and consultancy service
• Provide consultant service for new business set up and private event planning
• Plan both B2B and B2C strategic festive promotions for sales boosting
• Monitor new products development
• Supervise all operation function teams for daily operation

Emperor Group has been actively expanding its theatrical exhibition business. HK label Emperor Cinema has been opened since 2017 in Central, and eight other outlets within 4 years. The business has also been expanded to Malaysia and Macau.

Business development:

• Review and analysis sales data for planning
• Prepare P&L report for insights and strategies planning
• Work closely with marketing team for strategic and tactical promotions
• Work with sales booking team for private event planning

New outlet development:

• Design kitchen & food counter layout and equipment setup
• Create integrated project plan for goal achievement
• Apply necessary license and ensure regulations fulfillment

Operation:

• Manage and supervise the F&B team of the work flow to ensure the efficiency of work
• Monitor the Hygiene and Quality Standard
• Control operational food cost
• Monitor the team's performance and provide staff training

Compass is a listed company in UK and entered the food service industry in Hong Kong since 1994. I am responsible for different sizable corporate Staff Restaurants e.g. Sing Tao, HSBC, MTR, L'Oréal etc. The business model of operating Staff Restaurant broadens my horizontal in F&B industry.

• Propose and execute strategic plans to clients for the growth of their staff restaurants
• Review sales reports and suggest plans to balance the revenue and staff privilege
• Take part in catering services for large scale events
• Cooperate with central kitchen and Chef for quality food production and delivery

TAKEAT OUT is a cafe located in Fortress Hill solely owned by myself. I am fully responsible for the set up and development of this cafe. The cafe meets the break-even point after half year and has stable growth each month. The experience in operating it provides a very good platform to go further in attending to business.

Delifrance is a well-known French Style Cafe in Hong Kong. My role is to monitor the operation of 6 cafe stores in Commercial districts, Tourism districts and University store. I also take part in operating outside catering services.

• Manage the daily operation of corresponding outlets to improve the efficiency and quality of work
• Take part in outside catering services for large scale events
• Prepare and review reports for sales analysis (including Sales, Service, Inventory, Cost Control, P&L Performance and Forecasts Related Reports)
• Work closely with Marketing team to execute marketing campaigns and promotions to boost sales

A-1 Bakery operates not only bakery and cafe, but also restaurants. My duties include set up and develop new outlets and monitor the operation of 9 restaurants.

• Take lead in store renovation of the brand "Parkview" and the sales increased by 80% in 2-month after reopened
• Prepare and review reports for sales analysis (including Sales, Service, Inventory, Cost Control, P&L Performance and Forecasts Related Reports)
• Assist in strategic marketing campaigns planning and product development

IHM operates few restaurants include Posto Pubblico, Pizzeria Pubblico, Stone Nullah Tavern, Linguini Fini, and Homegrown Foods.

• In charge of new product development and manage production line & packaging
• Assist the Operation Director (Set up and operate restaurant and food factory)
• Project and meet sales target, plan and execute action plan
• Monitor the operation of warehouses & logistic

Delicia is a quality food supplier serving 5-star hotels, restaurants and corporate in Hong Kong, e.g. HKCEC, Mandarin Oriental, Peninsula, Cathy Pacific, etc. I managed the production line and supervising over 40 staff in the Production Department.

• Source for new materials and suppliers
• Monitor the operation of warehouse, the production line & smoothen the logistics
• Coordinate with Sales Team in orders follow-up
• Organize promotion program (Exhibition)
• Control Quality of Food (HACCP)
• Assist in Research & Development (R&D)