Summary
Overview
Work History
Education
Timeline
Skills
Generic

Tat LAM

Business Expert With Strong Consultative Expertise In Apple And Third-Party Solutions
London

Summary

Results-driven Business Expert with a proven track record in consultative sales, specializing in Apple and third-party solutions. Recognized for cultivating impactful relationships with high-potential business clients across diverse industries within the technology and telco sector. Passionate about leveraging technology's transformative power in the dynamic digital space. Eager to contribute strategic insights to Horizon Strategy's international assignments in customer experience, marketing strategy, and product/service strategy. Proficient in business planning, CRM utilization, and performance forecasting.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work History

Business Expert

Apple Inc.
London
08.2022 - Current
  • Successfully managed diverse portfolio of over 1,000 business accounts, generating £800K in revenue and identifying additional £1,000K in potential revenues within 12 months.
  • Conducted 100+ briefings, contributing to development of technology strategies and securing top-ranked position in UK.
  • Achieved remarkable 15% month-over-month increase in spending within portfolio over 12 months.
  • Introduced Mobile Device Management and innovative finance options, effectively repairing and rebuilding relationships with unsatisfied customers.
  • Collaborated seamlessly with internal teams to enhance lead quality, actively contributing to business growth.
  • Established and managed high-engagement E-commerce portal for business customers, resulting in highest active customer usage among team members.
  • Consistently exceeded expectations throughout entire year in performance reviews.

Technical Specialist

Apple Inc.
London
02.2022 - 08.2022
  • Achieved Net Promoter Score of 81, showcasing consistently high customer satisfaction.
  • Consistently ranked as top performer in technical support, surpassing targets and KPIs.
  • Pioneered new customer triage method, significantly enhancing customer journey and fostering team-wide success through tailored training initiatives.
  • Collaborated extensively with cross-functional teams to ensure seamless customer experience.
  • Demonstrated excellent technical knowledge and customer support skills.

AI/ML POC

Apple Asia Ltd
Hong Kong
07.2011 - 02.2022
  • Organized and detail-oriented with strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Provided professional services and support in dynamic work environment.
  • Created standard work instructions for assembly and material handling to improve workflow and productivity 90%.
  • Updated processes and process maps to improve material flow throughout factory.
  • Responded to business unit managers' requests to improve productivity and increase process competence.
  • Used Six Sigma SIPOC and DMAIC process to initiate and lead problem-solving efforts.
  • Assisted business units with existing functioning projects by implementing set strategies to improve process productivity.
  • Made recommendations to reduce waste, increase utilization and reduce costs via enhancements to procedures, business practices, and systems.
  • Utilized fishbone diagrams and failure mode effects analysis to attack critical customer complaint issues.

Education

Master of Science - Business Information System

City University
Hong Kong
Jan 2009 - 01.2010

Bachelor of Arts - (Hons) in Marketing And Management

Coventry University
United Kingdom
Jan 2008 - 01.2009

Timeline

Business Expert

Apple Inc.
08.2022 - Current

Technical Specialist

Apple Inc.
02.2022 - 08.2022

AI/ML POC

Apple Asia Ltd
07.2011 - 02.2022

Master of Science - Business Information System

City University
Jan 2009 - 01.2010

Bachelor of Arts - (Hons) in Marketing And Management

Coventry University
Jan 2008 - 01.2009

Skills

Product Management

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Tat LAMBusiness Expert With Strong Consultative Expertise In Apple And Third-Party Solutions