Tanabhorn Ponsaen
Coordinator – Sales Operation
Bangkok,Bangkok
Summary
Experienced and self-motivated in Air freight with over seven years of industry experience overseeing coordinator and new account developments. Energetic outgoing with positive humorous attitude. A team player who shows strong ownership, leadership and is constantly trying to improve and develop new skills set
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Coordinator – Sales Operation
Expeditors Thailand
01.2023 - Current
- Managed customer timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations. DSE and DSM
Assistant Manager - CRM (Air Freight)
MGH Logistics (Thailand) Ltd.
01.2022 - Current
- Manage effectiveness and efficiency of all process of Air Export Customer Services to meet with company policy and customer requirement.
- Oversee and direct all operations of Air Export Customer Services team/ Co-Loader, Service provider to ensure daily operations efficiencies and achieve objectives.
- Coach and develop CS team to collaborate well with company strategy, regular training, and guidance how to gain the revenue by CS for GP plus activity.
- Control process of invoicing to customers & overseas including controlling CSR to airlines with efficiencies, correctly and in time.
- Effect necessary communication and motivation to staff.
- Monitors individual performance via observation and review of various productivity.
Lead Agent Customer Service
Expeditors (Thailand) Ltd.
01.2019 - 07.2020
- Monitoring team KPIs (DGR shipments, TRADEP compliance and AR).
- Coaching team members best operation practices to increase efficiency and improve productivity.
- Support solving unexpected and complicated problems to ensure delivery and customer satisfaction.
- Weekly meetings with stakeholders within the company to prioritize tasks, improve daily operations, minimize obsolete work and organizing vacation plans.
Air Export Customer Service
Expeditors (Thailand) Ltd.
01.2018 - 01.2019
- Coordinating with customers and oversea team to export goods from Thailand smoothly and timely.
- Solving the logistics problems on daily basis.
- Coordinating with sales, pricing and gateway team to have ensure space allocation for the customer's goods.
- Resolved problems, improved operations and provided exceptional service.
Air Import Customer Service
Expeditors (Thailand) Ltd.
01.2015 - 01.2018
- Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work.
- Helped to increase customer return rates by providing excellent customer service at all times.
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
- Solving logistics issues Communication with customers and partners and developing pricing strategy Ensuring correct documents details as required per Thai Customs regulations Notifying consignees about the shipment milestones and prepare to handover documents upon arrival
Education
Bachelor of science - Aviation management
Easter Asia University
04.2014
Skills
Creative Problem Solving
Highly Organized
Problem-solving
Adaptability and flexibility
Staff supervision
Multitasking and organization
Attention to detail
Work Planning and Prioritization
Process improvement
Negotiation
Interests
Free diving
Scuba diving
Travelling
Hiking
Cycling
Timeline
Coordinator – Sales Operation
Expeditors Thailand
01.2023 - Current
Assistant Manager - CRM (Air Freight)
MGH Logistics (Thailand) Ltd.
01.2022 - Current
Lead Agent Customer Service
Expeditors (Thailand) Ltd.
01.2019 - 07.2020
Air Export Customer Service
Expeditors (Thailand) Ltd.
01.2018 - 01.2019
Air Import Customer Service
Expeditors (Thailand) Ltd.
01.2015 - 01.2018
Bachelor of science - Aviation management
Easter Asia University