Dynamic Customer Service Manager with a proven track record at Lufthansa Technik, excelling in complaint resolution and customer relationship management. Expert in problem-solving and enhancing service delivery, I fostered strong client relationships, significantly boosting retention rates through effective communication and decision-making skills. Committed to optimizing customer satisfaction and loyalty.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
