Tammy Wong WAi Han
Hong Kong, Tung Chung
Summary
Agile and adaptable staff leader with a stellar work history, motivational approach, and upbeat nature. Skilled at training employees and leveraging organized methods to handle daily planning, scheduling, and customer service requirements. Forward-thinking and dynamic with a diplomatic communication style focused on maximizing engagement and satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively.
Overview
16
16
years of professional experience
Work History
Senior Administrative Officer
Asia Satellite Telecommunications Co. Ltd
10.2023 - Current
- Streamlined office processes by implementing new administrative procedures and tools, enhancing efficiency and productivity.
- Improved communication within the team by organizing regular meetings and providing clear guidelines for projects.
- Managed complex travel arrangements for executives, ensuring smooth logistics and cost-effective bookings.
- Developed strong relationships with external partners through effective negotiation of contracts and agreements.
- Mentored junior staff members to enhance professional development, improving overall team performance.
Baker With Shop Manager
YY Bakery & Cake
09.2022 - 09.2023
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Monitored sales performance closely, adjusting pricing strategies as needed to remain competitive in the market while maximizing profitability.
Senior Commercial & Opt Manager, Greater China
Crown Worldwide (HK) Limited
09.2007 - 08.2022
- Enhanced underwriting efficiency by streamlining processes and implementing automated systems.
- Reduced loss ratio by analyzing potential risks and customizing insurance policies accordingly.
- Improved client satisfaction rates with timely communication and effective negotiation of policy terms.
- Increased profitability, identifying opportunities for growth within the commercial lines market.
- Collaborated with cross-functional teams to develop comprehensive insurance products tailored to customer needs.
- Delivered high-quality service to clients by thoroughly understanding their business operations and providing tailored solutions.
- Participated in industry conferences and networking events to stay current with evolving market trends and build strategic connections with key stakeholders.
Education
No Degree - Bakery Science
Hong Kong Culinary Academy
Hong Kong08.2022
No Degree - Business And Administration
The Chinese University of Hong Kong
Hong Kong02.2002
No Degree - Secretarial Studies And Office Administration
Rosaryhill School
Hong Kong09.1996
Skills
- Accounts Payable and Accounts Receivable
- Customer Satisfaction
- Office Organization
- Administrative Management
- Managing Inventory Stock
- Cost Monitoring
- Operational Planning
- Continuous Improvement Process
Languages
Chinese (Cantonese), Chinese (Mandarin)
Native language
English
Intermediate
B1
Timeline
Senior Administrative Officer
Asia Satellite Telecommunications Co. Ltd
10.2023 - Current
Baker With Shop Manager
YY Bakery & Cake
09.2022 - 09.2023
Senior Commercial & Opt Manager, Greater China
Crown Worldwide (HK) Limited
09.2007 - 08.2022
No Degree - Bakery Science
Hong Kong Culinary Academy
No Degree - Business And Administration
The Chinese University of Hong Kong
No Degree - Secretarial Studies And Office Administration
Rosaryhill School
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