Tam Mei Kwan Rebecca
Ngau Chi Wan,Kowloon
Overview
38
38
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Clerical Assistant
Urban Renewal Authority
10.2021 - Current
- Provide clerical support to team member in building rehabilitation subsidy schemes -Assist in monitoring and administering the process of individual application - Monitoring office supplies and stationery ordering - Prepare weekly and monthly report - Recording and updating databases - Copy, scan and filing - Phone calls handling - Distribute incoming documents
Clerk
10.2020 - 06.2021
- Handle public enquiries, registration and appointment booking duties - Stores management - Provide clerical support to Center
Executive Assistant III
United Christian Hospital
04.2020 - 08.2020
- Handle public enquiries, registration and appointment booking duties - Revenue and fees collection - Compilation of statistics and patient records filing - Handle patient referrals, laboratory reports and documents - Stores management - Provide clerical support to nurse, including data input, collect, verify and compile statistics
Senior Sales Administrator
Metro Daily Ltd
03.2005 - 01.2020
- Answer customer’s enquiries - Handle complaints - Handle daily order filfulment - Prepare report to Director - Support Sales person and Director on administrative work
Customer Service Assistant Manager
Jebsen & Co Ltd
03.2004 - 02.2005
- Supervision to subordinators - Handled customer’s enquiries and complaints - Provided professional solution to customers - Demonstration products to customers - Prepare daily transaction report to Account Dept - Liaise with Repair Dept for camera repair issues - Handle customer’s camera repair & collection - Handle customer deposit - Prepare monthly report and analysis to management - As a deputy Customer Manager during the absence of the Manager
Customer Service Assistant
TDK Co
01.2004 - 03.2004
- Handle Customer’s order - Follow up shipment for customer - Place order to vendor - Provide administrative work to Sales - Follow up back order
Customer Service Officer
MKD Household Appliances Center (HK) Co Ltd
12.2003 - 01.2004
- In-charge of Customer Service - Handle enquiries and customer’s complaints - Handle customer’s order fulfilment - Monitor 3rd party logistic Company to provide quality delivery service - Contact Supplies on customer’s order, installation and repair
Customer Service Supervisor
Polaroid Far East Ltd
01.1996 - 08.2003
- In-charge of Customer Service Centre
- Monitor cash sales counter and camera repair service counter
- Handle agreement maintenance contract to customer
- Answer hotline enquiries and customer’s complaints
- Demonstration products to customers
- Provided products training to internal & external customers
- Handled sponsorship and event photo project
- Supervise the work of subordinate staff
- Liaise with other Dept for operation issues
- Perform office administrative work
- Handle staff purchase
- Prepare monthly report and analysis to management
- Monitor 3rd party warehouse to provide quality service
- Special Project: 1995 Process owner for the new pricing system for domestic market
- Representative of HK Sales Dept to in-charge for the removal projector of warehouse
- Core member of changing new Scala system (Domestic market section)
Sales Co-ordinator
Polaroid Far East Ltd
06.1990 - 01.1996
- Handle domestic order fulfilment
- Handle back order
- Liaise with warehouse of delivery status
- Answer customer enquiries
- Handle MMD program and camera on-loan service
- Handle Free Goods Requisition for internal staff
- Mail and follow up customer request on catalogues
- Handle quotation upon request
Clerical Officer
Hong Kong Telephone Co Ltd
01.1988 - 01.1990
- Provide office administrative work to Engineer and whole team
- Prepare payroll for the team members
- Co-ordination between departments
- Handle phone calls
- Generate and file various field project reports
- Keep track team members’ annual leave record
Clerical Officer
Chan Hing Social Centre
01.1986 - 01.1988
- Program support to Centre Officer
- Poster design for different kinds of activities
- Provide administrative work to centre
- Handle customer enquiries for centre activities
- Accounting work for centre projects
Education
Diploma - Office Administration & Office Technology
The Chinese University of HK
09.1998 - 10.1999
Business Communication
H K Baptist University
11.1993 - 02.1994
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H K Management Association Customer
06.1992 - 09.1992
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H K Baptist University
03.1991 - 06.1991
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H K Baptist University
05.1990 - 07.1990
Centre Commercial Course - undefined
Caritas
09.1985 - 07.1986
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Lutheran Middle School
09.1979 - 07.1984
Skills
WORKING SKILLSundefined
Timeline
Clerical Assistant
Urban Renewal Authority
10.2021 - Current
Clerk
10.2020 - 06.2021
Executive Assistant III
United Christian Hospital
04.2020 - 08.2020
Senior Sales Administrator
Metro Daily Ltd
03.2005 - 01.2020
Customer Service Assistant Manager
Jebsen & Co Ltd
03.2004 - 02.2005
Customer Service Assistant
TDK Co
01.2004 - 03.2004
Customer Service Officer
MKD Household Appliances Center (HK) Co Ltd
12.2003 - 01.2004
Diploma - Office Administration & Office Technology
The Chinese University of HK
09.1998 - 10.1999
Customer Service Supervisor
Polaroid Far East Ltd
01.1996 - 08.2003
Business Communication
H K Baptist University
11.1993 - 02.1994
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H K Management Association Customer
06.1992 - 09.1992
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H K Baptist University
03.1991 - 06.1991
Sales Co-ordinator
Polaroid Far East Ltd
06.1990 - 01.1996
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H K Baptist University
05.1990 - 07.1990
Clerical Officer
Hong Kong Telephone Co Ltd
01.1988 - 01.1990
Clerical Officer
Chan Hing Social Centre
01.1986 - 01.1988
Centre Commercial Course - undefined
Caritas
09.1985 - 07.1986
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Lutheran Middle School
09.1979 - 07.1984
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