Tam Yu Shun
Fanling
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Officer (Shift Duty)
CityU Veterinary Health Group Company Limited
09.2023 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Contributed to team meetings with suggestions for service improvements.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
Violin Tutor
Self-Employed
02.2015 - Current
- Established a supportive learning environment by addressing individual concerns and providing personalized guidance.
- Promoted disciplined practice habits through goal-setting exercises and regular progress evaluations.
- Organized annual recitals showcasing student achievements in front of family members, friends, and the local community.
- Prepared students for recitals, auditions, and competitions with focused coaching sessions and performance tips.
- Developed strong rapport with students and parents through consistent communication and progress updates.
- Differentiated music curriculum to meet needs of individual students.
Customer Services Representative (Shift Duty)
Epro Telecom Services LTD (Livi Bank)
03.2021 - 07.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Contributed to process improvements by sharing feedback from customer interactions with management teams.
- Coordinated with various departments to resolve complex client issues effectively and in a timely manner.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service provision.
- Assisted in the development of training materials, contributing to increased staff knowledge and performance levels.
- Balanced multiple priorities simultaneously, managing a diverse range of customer inquiries without compromising service quality.
Sales Representative
Dah Chong Hong (Motor Service Centre) Ltd
05.2018 - 02.2020
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Customer Service Coordinator
Daikin Airconditioning (HONG KONG) LTD.
01.2018 - 02.2020
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Worked closely with the marketing department on promotional campaigns, providing input on messaging and targeting strategies to ensure maximum reach and effectiveness.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
English for Professional Communication -
Hong Kong Community College
-
Po Leung Kuk Celine Ho Yam Tong College
Skills
- Customer support
- Inbound call management
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- SAP
- Salesforce
- RxWork
- Instinct
Certification
Trinity College London Violin Advanced Certificate
- Grade 5 Theory of Music
Languages
Cantonese
English
Mandarin
Personal Information
Title: Customer Service Officer
Expected Salary
HKD$ 25,000 or above
Timeline
Customer Service Officer (Shift Duty)
CityU Veterinary Health Group Company Limited
09.2023 - Current
Customer Services Representative (Shift Duty)
Epro Telecom Services LTD (Livi Bank)
03.2021 - 07.2022
Sales Representative
Dah Chong Hong (Motor Service Centre) Ltd
05.2018 - 02.2020
Customer Service Coordinator
Daikin Airconditioning (HONG KONG) LTD.
01.2018 - 02.2020
Violin Tutor
Self-Employed
02.2015 - Current
English for Professional Communication -
Hong Kong Community College
-
Po Leung Kuk Celine Ho Yam Tong College
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