TAK HING WONG

operate as recontacting center department within 1010 sales teams tasked with selling diverse plans to persuade customers for contract renewals

need to sell different seasonal products, such as different new brand phones, Iphone , mac book, samsung ,etc.

Some related products such as World Cups pass, etc.

Handle customer enquiry and find potential bussiness oppurities.

• Provided comprehensive customer support by addressing inquiries related to account balances, transactions, and credit card services.
• Resolved customer complaints and issues regarding credit cards and promotions swiftly and effectively.
• Maintained up-to-date knowledge of credit card products, promotions, and services to ensure the provision of accurate information to customers.
• Conducted follow-up communications with customers to inform them of updates or required actions concerning their inquiries.
• Promoted credit card products, services, and promotions to customers in an appropriate and timely manner.

• Delivered exceptional table service to ensure customer satisfaction, promptly addressing any concerns or requests.
• Accurately took orders and efficiently relayed them to the kitchen staff, contributing to a smooth dining experience.
• Provided knowledgeable recommendations on menu items, assisting guests in making informed choices that enhanced their dining experience.
• Engaged with patrons to answer questions and offer insights into menu selections, fostering a welcoming and informative atmosphere.
• Maintained a thorough understanding of the restaurant’s offerings and specials to provide up-to-date information to customers.