Kumanan T

Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.

• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Collaborated with cross-functional teams, ensuring cohesive approach to business analysis.
• Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
• Improved project efficiency by analyzing business processes and identifying areas for improvement.
• Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Collaborated with stakeholders to identify business needs and data sources.
• Created dashboards to monitor and track key performance indicators.
• Generated standard and custom reports to provide insights into business performance.
• Develop roadmap along with product owner to manage prioritization and monitor work to meet objectives.

Project 1: Global Delivery Operations Platform
Client: (FedEx) (Oct’23 - Sep'24)
Role: Product Owner
Tools used: Version 1, MS Suite, Kibana
Description: Developing new application to support FedEx convenient delivery options.

Project 2: Content and Promo Launch

Client: Verizon

Role: Business Analyst

Tools used: JIRA, Confluence, Kibana

Description: Gathering requirements on Promotions and content changes from Business and creating backlogs. Aligning with Release Management and cross functional teams during release and ensuring changes are deployed successfully in Production.

• Provide data-driven insights and recommendations to strategic business questions, including new product launch and demand Accuracy Strategy, as part of several projects.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Facilitated continuous interaction between development, and QA teams throughout the SDLC, resulting in a 95% testing success rate
• Migration Project - Simplifying reports to get data from Teradata.
• Coordinate with respective team to migrate into MSTR platform and performed UAT to provide end user resolutions.
• Automation - Co-ordinate with Development team and successfully deployed automation for business users.
• Work as part of the Agile Scrum team to deliver comprehensive changes to internal business.
• Increased resource efficiency by analyzing detailed business requirements.
• Conducted market research studies to provide valuable insights for strategic planning initiatives.
• Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
• Identified opportunities for process improvement, resulting in increased overall departmental efficiency and effectiveness.
• Proactively identified areas for process improvement, resulting in cost savings and increased efficiency.

Key Projects:

Project 1: Implementing online Customer Portal
Client: Maersk End Customers
Role: Business Analyst
Tools: JIRA, Confluence
Methodology: Agile with Scrum Framework
Description: Enabling customer online portal to submit invoice party details. This ensures customers have no need to send email and can check the live status of the request submitted.

Project 2: Invoice Tool
Client: Internal Stakeholders
Role: Product Owner
Technology Used: Robotics Process Automation (Automation Anywhere)
Methodology: Agile with Scrum Framework
Description: To optimize the manual process and improve customer experience. To send invoice to customer, when all pre-requisite conditions are met. Once Pre-requisite conditions are met, the tool will pick those shipments from database and start closing the invoice related task.

Project 3: Automation Tool to check E2E tasks
Client: Internal Stakeholders
Role: Product Owner
Technology Used: DotNet
Methodology: Waterfall methodology
Description: To implement tool which does E2E task closures incorporating with internal tool (GCSS) where entire business is integrated. The team used to close it manually. As project optimization plan and using team in better ways (rather manual process) this tool is designed.

• Handled and resolved non-routine enquiries through online chat
• Tracked, troubleshooting, and gathered information from client
• Resolved problems promoted and sold products services
• Prepared and shared reports for clients.