Sze Wai（Ceci） CHAN
Operations Manager
TSUEN WAN
Summary
Proven Operations Manager with a track record of enhancing customer experience at S.H. Wedding Store through expert product knowledge and effective issue resolution. Demonstrates a friendly, positive attitude and meticulous attention to detail, significantly improving client satisfaction. Skilled in MS Office and adept at fostering positive customer relations, showcasing both hard and soft skills.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
4
4
Languages
Work History
Operations Manager, Customer Experience
S.H. WEDDING STORE
06.2023 - 01.2025
- Listened to customer details and offered matching product to meet wide range of requirements.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Prepared and deliver invoices to customers, processed payments, and documented account updates, and maintained detailed records of customer interactions.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Shop Supervisor
S.H. WEDDING STORE
07.2021 - 05.2023
- Assisted in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Ensured local regulations by reviewing operational procedures and providing necessary updates or corrections as needed.
Shop Assistant
YAT FUNG HONG INTERNATIONAL TRADING LIMITED
12.2018 - 06.2021
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Office Assistant
VC Home Loans
05.2014 - 10.2018
- Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
- Reviewed appraisals and title documents to verify accuracy and completeness.
- Follow up on the mortgage application and assist applicant in providing supporting documents when required by the lender.
Education
BACHERLOR OF COMMERCE - MARKETING
MACQUARIE UNIVERSITY
SYDNEY 04.2001 - 11.2012
Skills
Friendly, positive attitude
Good communication
Attention to detail
Dependable and responsible
MS office
Timeline
Operations Manager, Customer Experience
S.H. WEDDING STORE
06.2023 - 01.2025
Shop Supervisor
S.H. WEDDING STORE
07.2021 - 05.2023
Shop Assistant
YAT FUNG HONG INTERNATIONAL TRADING LIMITED
12.2018 - 06.2021
Office Assistant
VC Home Loans
05.2014 - 10.2018
BACHERLOR OF COMMERCE - MARKETING
MACQUARIE UNIVERSITY
04.2001 - 11.2012
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