Sze Man (Cherry) Ngan
Hong Kong
Summary
Enthusiastic and hardworking fresh grad student aiming to seek out different opportunities from different industries. Despite having limited business experience, i am willing to take new challenges and learn from mistakes. Excellent problem solver and cooperator to enhance the efficiency and operation of work.
Overview
7
7
years of professional experience
Work History
Assistant to the Property Manager
Legend Property
02.2023 - 03.2024
- Assisted with the collection of rent payments, ensuring timely deposits and accurate recordkeeping.
- Improved tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Supported property manager with lease negotiations, resulting in favorable terms for both parties.
- Maintained detailed records of all leases, contracts, and legal documents to support efficient property management operations.
- Provided exceptional customer service to current and prospective tenants by answering inquiries promptly and accurately.
- Performed market research to stay informed on industry trends and local rental rates, aiding in strategic decision-making processes for leasing initiatives.
Event Helper
Hong Kong Museum Of Art
12.2023 - 01.2024
- Enhanced event experience by providing exceptional customer service to attendees and vendors.
- Supported event setup and teardown, ensuring timely completion and attention to detail.
- Maintained clean and organized event spaces, promoting a pleasant atmosphere for all attendees.
Member Service
Viva Leisure People Pty Ltd (Burwood Club Lime)
08.2022 - 08.2023
- Enhanced member satisfaction by providing exceptional customer service and promptly addressing concerns.
- Assisted in membership registration, renewal, postpone and cancellation process
- Assisted in activities promotion with poster, phone call and gym tour
- Established strong relationships with members through personalized attention and proactive communication.
Support Worker
Mable
03.2020 - 03.2022
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted in home management task such as meal preparation
- Assisted in self-care task such as medication management, dressing, toileting and perpetration for outing
- Drove out and took consumers for medical appointment, shopping and dinning
- Actively listen to the consumer's concern, identify their goals and provide services depends of their difficulties. For example, massage for a Parkinson disease patient to relief their stiffness and pain in muscle
- Interacted with family members to report for the daily schedules and conditions of the consumer
Sales
Lane Crawford
12.2019 - 01.2020
- Trained and supported sales force with closing deals.
- Responded to sales inquiries from potential clients.
- Increased sales by effectively communicating product benefits.
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Recommended products to customers to drive sales.
Catering Staff Member
Fairwood Restaurant
01.2017 - 03.2017
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Ensured timely food preparation and delivery for seamless event execution.
- Collaborated with team members to create memorable experiences for clients and guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
Education
Bachelor of Science - Occupational Therapy
University Of Sydney
Australia12.2023
Skills
- Customer Service
- Language skills: Fluent in English, Cantonese and Mandarin
- Positive Attitude
- Problem-solving skills
- Time management abilities
- Risk management
Timeline
Event Helper
Hong Kong Museum Of Art
12.2023 - 01.2024
Assistant to the Property Manager
Legend Property
02.2023 - 03.2024
Member Service
Viva Leisure People Pty Ltd (Burwood Club Lime)
08.2022 - 08.2023
Support Worker
Mable
03.2020 - 03.2022
Sales
Lane Crawford
12.2019 - 01.2020
Catering Staff Member
Fairwood Restaurant
01.2017 - 03.2017
Bachelor of Science - Occupational Therapy
University Of Sydney
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