Sylvia Cheng
Summary
Highly accomplished Senior Office Manager with a proven track record in overseeing all aspects of managing human resources and streaming adminination operations. Seeking a challenging position where I can leverage my expertise to drive organizational success and contribute to the growth of Cricket Hong Kong, China Limited. Passionate about cross-cultural collaboration and strategic HR, with a proven track record of leading successful projects and driving operational efficiency in HK and the Mainland China. Proficient in MS Word, Excel and Chinese Word Processing and fluent in English, Cantonese, and Mandarin.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Office Manager
Sea Point China Limited
09.2015 - Current
- Reported directly to American President and General Manager and looked after administrative and operation management to cross-departments and inter-offices in HK, Beijing and Chengdu
- Handled full spectrum of human resources functions, including staff recruitment, onboarding, retention policies and regulations, managing compensation & beneifts schemes, staff relations, conducting performance review and implementing employee handbook.
- Addressed employees' problematic performance issues and suggested recommendations to resolve among different departments and line managers through in-depth employee relationship, tailored-made training and coaching.
- Transformed existing organization structure and acquired talented resources for achieving the overall business strategy.
- Collaborated with relevant stakeholders for annual operation budget planning with analytical data and transited company direction, targets and goals into execution action plan.
- Managed weekly/monthly analytical reports and insights to making the GM and US executive team to monitor key performance indicators (KPIs), tracking progress and make informed decisions.
- Led the implementation of a new integrated HRIS & CRM system within six months across the organization from requirements gathering, configuration, implementation, UAT, training, daily system administrator and ongoing issues resolving.
- Overseen all round office administration with office equipment, IT equipment, utilities, furniture and fixtures, telecommunication and network systems, insurance renewal, office lease, removal & renovation, travel arrangement, facilities maintenance, etc.
HR & Administrative Manager
Kolb (HK) Limited
09.2011 - 08.2015
- Reported directly to the Managing Director (Swiss) and General Manager
- Managed a full range of administration operations in office rental and renovation, contract & insurance renewal, travel arrangements, visitor reception and hotel reservation, company events, exhibitions, marketing materials, websites and supervised a team of HR & admin assistants, office helpers and marketing designers.
- Handled human resources functions with the Human Resources Information System (HRIS) including recruitment, onboarding, monthly payroll, compensation & benefits administration, MPF, taxation administration, incentive scheme, performance appraisal, termination, staff training and leave management.
- Led an ERP implementation project from Sage Accpac to Microsoft Dynamics NAV.
Regional Business Analyst
Aon Hong Kong Limited
10.2007 - 07.2011
- Reported directly to the Regional Director (Dutch).
Administrative Manager
Innovative Design Products, Asia, Limited
05.2004 - 08.2006
- Reported directly to the Managing Director (American) and Executive Director
- Supervised a team of 6 members and managed a full spectrum of office operations in administration, human resources, accounting, purchasing, sourcing and logistics.
Administrative Executive
Konfield Industries Development Limited
09.2002 - 05.2004
Education
Master of Business Administration - International Business
University of Birmingham
01.2007
BA (Hons) Computing -
The Hong Kong Polytechnic University
01.2002
Skills
- Office Management
- Strategic Human Resources
- Business Administration
- Operations Management
- Workforce Management
- High proficiency in writing and spoken English and Chinese including Mandarin with bilingual translation and interpretation
- Data-driven decision making
- Delegation and team-working
- Conflicts Management and Effective Problem Solving
- Self-motivated and Proactive
- Problem-solving and conflict resolution
- Work independently and Detail-minded
Certification
Certificate in Labour Law in Mainland China, 2019
The Hong Kong Management Association
IELTS (Score 7.0), 2009
British Council – IDP Australia – ESOL Examinations
Prince2 Practitioner, 2008
APM Group
Languages
Chinese (Cantonese)
Native language
English
Proficient
C2
Chinese (Mandarin)
Proficient
C2
Timeline
Senior Office Manager
Sea Point China Limited
09.2015 - Current
HR & Administrative Manager
Kolb (HK) Limited
09.2011 - 08.2015
Regional Business Analyst
Aon Hong Kong Limited
10.2007 - 07.2011
Administrative Manager
Innovative Design Products, Asia, Limited
05.2004 - 08.2006
Administrative Executive
Konfield Industries Development Limited
09.2002 - 05.2004
Master of Business Administration - International Business
University of Birmingham
BA (Hons) Computing -
The Hong Kong Polytechnic University
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