Susmita Gurung
Receptionist
YUENLONG ,New territories
Summary
Dynamic and customer-focused professional with experience at Pizza Express Restaurant, excelling in guest relations and managing high-volume reservations. Proven ability in expense reporting and staff management, effectively addressing customer concerns to enhance satisfaction. Skilled in multi-line telephone systems, demonstrating strong organizational and communication skills to deliver exceptional service.
Overview
2
2
years of professional experience
Work History
Receptionist
Pizza Express Restaurant
03.2018 - 02.2020
- Warmly greeted onboarded & delivered exceptional guests service to 200 per shift during peak hours.
- Presented menus and daily specials to guests while ensuring they had napkins silverware’s respectively.
- Coordinated 50-100 reservations per shift through phone calls & emails.
- Memorized over 100+ different menu items and helped guide guests to their ideal dinning experience.
- Swiftly and gently addressed any customers complaints or concerns escalating it to management when necessary.
Education
Bachelor Of Accounting - Business Management
SAGARMATHA HIGHER SECONDARY SCHOOL
Pokhara Nepal 04.2018
Skills
Correspondence distribution
Security awareness
Staff Management
Expense reporting
Bookkeeping
Multi-line Telephone Systems
Telephone skills
Customer and client relations
Scheduling
Mail handling
Organization skills
Timeline
Receptionist
Pizza Express Restaurant
03.2018 - 02.2020
Bachelor Of Accounting - Business Management
SAGARMATHA HIGHER SECONDARY SCHOOL