Supriya Shukal

DBOI Fee, Brokerage and Trade Settlements (Fixed Income & Derivatives) , Jaipur

• Supervised team of 10-12 members across locations (Agency Fees & Euroclear Settlements) and trained them for expected role
• Skillful in managing on shore calls and negotiating for migration processes
• Employee Engagement and development- Goal Setting, Appraisal and performance management for the team
• Effectively supervised the activity of team and created accountability with those who fail to maintain these standards.
• Adhering and maintaining the responsibility matrix, regular communication with key stake holders, Issue tracking, service level Reporting and Risk Escalation
• Formulating innovative business strategies, designing workflow and implementing change to ensure smooth business operations and attainment of targeted business objectives
• Managing resource planning, work allocation, attrition & new hiring
• Identifying process related open risk items, engaging in meaningful discussion with the management & ensuring control are put in place to close the gap
• Working constructively on the projects to make process lean and enhance the overall capacity
• Handling day to day people management issues and ensuring that all the activities of the team are completed
• Responsible for leave management and Cross Training Management

DBOI Fee, Brokerage, Trade Settlements (Fixed Income & Derivatives), Jaipur

• Supervising and managing end to end settlement of Fixed-Income and OTC derivatives securities for European Markets
• Focused on Increasing standardization, reducing manual processes and strengthening controls
• Review current procedures and identify opportunities for automation, cost savings and synergies across markets
• Served as an analytical and procedural expert, and as first point of escalation for Team members, management and internal/external clients
• Recommending appropriate solutions for fixing settlement related issues and trade discrepancies while improving process efficiency and productivity of assigned projects
• Having daily health calls with the onshore business partners and discussing the status of high risk fails and stock and cash breaks
• Analyzed data to identify control deficiencies and resolve discovered issues through implementing appropriate procedures
• Ensured appropriate action is taken on Breaks/ tasks/mails and demonstrated the same by adhering to high quality of proper investigation and standard
• Responsible for Agent Fees, Brokerage & Bond Borrow/Bond lending Fees reconciliation process and timely payments to external clients/Brokers
• Responsible for Audit compliance & Maintenance of MIS
• Responding to Client queries, Adhoc queries and providing effective solutions to client
• Responsible for trader's escalation and timely response to desk
• Actively involved in People engagement programs

DBOI Fee, Brokerage and Trade Settlements ,Jaipur

• Preparation of effective training plans and training trackers for the team
• Preparation of Securities Borrowing cost report and its analysis to identify its causes
• Preparation of monthly, quarterly and consolidated MIS (Brokerage Fees), for global & regional business heads
• Worked as Subject Matter Expert for trade settlement team
• Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.

DBOI Trade Settlements

• Involved in setting up the resiliency project and migrated the entire process of Fixed Income Securities Operations from Mumbai to Jaipur
• Automated the processes & created self-help tools to improve quality and accuracy
• Responsible for end to end trade settlement for Euroclear Market

Process Associate GENPACT, Jaipur

• Managed the Inventory Finance Process(CDF) for US market at Genpact
• Managed Customer Accounts, Billing, Cash Applications and Internal Audits
• Appreciated for Mentoring & Training of new hires
• Worked on accuracy and productivity improvement Projects with Quality team(Six Sigma)