Sunny Lam

• Roles
• Responsible for flight operations on a day-to-day basis at Hong Kong International Airport
• Perform overall supervision of flight turnaround activities
• Responsible for the flight handling of safety
• Prepare aircraft load planning
• Prepare related documentation and Control Desk duty
• Handle crew administrative work
• Operate aero-bridge
• Accountabilities
• Assist Flight Operations Supervisor to perform Load Control & Ramp-Coordinators duties and prepare necessary flight dispatch documentation, manage cross-functional teams for the successful completion of projects within budget and timeline constraints.
• Optimized business processes to foster operational efficiency.
• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Improved customer satisfaction rates by addressing concerns promptly and efficiently resolving issues.

Successfully develop new business to Company (OK convenience store and HKT)

• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Understanding Customer's need and develop Tailor made solution for the whole operational plan
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Implemented operational strategies and effectively built customer and employee loyalty.

• Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
• Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
• Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
• Negotiated contracts and agreements to secure favorable terms and maximize profits.
• Identified and pursued business development opportunities to grow organization and increase revenue.
• Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
• Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
• Drove revenue growth with the successful launch of new products and services to meet customer needs.
• Improved operational efficiency, implementing state-of-the-art technology solutions across multiple departments.
• Spearheaded corporate social responsibility (CSR) programs, enhancing community relations and building positive corporate image.

China, Shenzhen & Zhuhai

• Being assigned to set up the whole warehouse as well as operation
• Setting performance indicator for various department
• Expanding company’s logistics business
• Handling the outsource logistics/ warehouse project for
  Sizeable client
• Reviewing/setting up operational control procedures to ensure business operation are carried out in planned direction and ensuring company resources are efficiently employed
• Report to Managing Director on exceptions on daily operation
• liaise with IT Dept and outsource service providers on building up company’s information systems for operational purpose
• Communicate with local government department to make sure the operation goes smooth
  Hong Kong
• Set up a cross-dock distribution centre for our customer (Flextronics) and run the whole operation in Hong Kong
• Discussing with IT department to make sure the WMS programme more complete in order to match with customer’s Supply Chain System
• Setting performance indicator together with customer and make sure internal staff know how to proceeds
• Price negotiation with supplier (Whole supply chain included material) for cost streamlining
• Continuously discuss with 3PL in how to improving their service in order to smoothen the flow
• Reporting to our customer monthly and discuss for continuous improvement plan
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed budget implementations, employee evaluations, and contract details.

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• Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
• Evaluated competitor activities and adjusted tactics accordingly to maintain a competitive edge in the marketplace.
• Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
• Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
• Represented organization to local public by giving presentations and speeches and participating in community events.