Dynamic leader and effective communicator with proven expertise in customer service and team collaboration. Excelled in supervision and leadership roles at 名都餅店, enhancing operations and guest experiences. Skilled in data entry and fostering positive environments, consistently achieving excellence in fast-paced settings. Demonstrates a friendly, positive attitude, driving success and innovation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hi, I’m
Sum Yi Wong
Manager
Shau Kei Wan
Summary
Overview
8
years of professional experience
1
Certification
Work History
名都餅店 Ming Dou Cake Shop
Manager Director
08.2016 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Blue Sakura
Front of House Staff Member
12.2021 - 01.2023
Job overview
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
- Helped guests at tables when in need of assistance.
- Greeted customers and answered inquiries regarding menu items and specials.
- Adjusted food preparation methods in accordance with customer requests.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Processed customer payments and balanced cash drawers.
Hong Kong Disneyland
Cast Member
10.2018 - 04.2020
Job overview
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
- Provided accurate information and helpful guidance to visitors, improving their overall park experience.
- Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
Education
HKUSPACE Po Leung Kuk Stanley Ho Community CollegeCauseway Bay, Hong Kong
Higher Diploma from Medical And Health Products Management
04.2001
University Overview
Skills
Friendly, Positive Attitude
Certification
Food Hygiene Certificate for Hygiene Manager Course
Timeline
Food Hygiene Certificate for Hygiene Manager Course
04-2023
Front of House Staff Member
Blue Sakura
12.2021 - 01.2023
Cast Member
Hong Kong Disneyland
10.2018 - 04.2020
Manager Director
名都餅店 Ming Dou Cake Shop
08.2016 - Current
HKUSPACE Po Leung Kuk Stanley Ho Community College
Higher Diploma from Medical And Health Products Management
04.2001
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