Sumina Chan
Calgary,Alberta
Summary
Adept Business Analyst with a proven track record at Century Distribution Systems, experienced in requirements gathering and project management. Excelled in enhancing system processes and conducting high-quality user acceptance testing. Skilled in SQL and effective communication, significantly improved training outcomes and system usability for internal users. Fluent in multiple languages, including native Cantonese, and able to communicate with English, Mandarin and Japanese.
Overview
8
8
years of professional experience
Work History
Business Analyst
Century Distribution Systems (Int'l) Ltd
04.2021 - 06.2024
- Interacted with internal customers to understand business needs and translate into requirements and project scope
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures
- Designed testing scope and cases and performed high-quality testing on developed features
- Prepared SQL reports for KPI review per data requested by internal business users
- Provided support to internal users with user manuals and issues reported on pilot run
- Managed and guided external vendors with project manager to complete large-scale testing tasks on a database replication project
Product Officer
Excellent Management Limited
08.2017 - 04.2021
- Collaborated with customers to collect their requirements and delivered them into functional specification
- Worked with development team on the requirements and finalized development scope and designs
- Performed regression testing on the platform per platform new releases to ensure system quality and user experiences
- Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems
- Trained external business personnel in use of systems via online meeting and detailed user manuals
Turnaround Coordinator
Jardine Aviation Services Limited
08.2016 - 07.2017
- Oversaw fueling, cargo management, and departure of aircraft at Hong Kong International Airport with 4-6 daily departures and arrivals
- Minimized operational disruption through efficient coordination between various departments involved in the turnaround process
- Executed regular airfield inspections, identifying and reporting safety hazards or issues to supervisor.
Education
Bachelor of Engineering - Product Engineering With Marketing
The Hong Kong Polytechnic University
Hong Kong SAR05.2016
Higher Diploma - Industrial And Systems Engineering
The Hong Kong Polytechnic University
Hong Kong SAR05.2014
Skills
- SQL
- Jira
- Share Point
- iSpring
- Microsoft Office Suite (Word, Excel, PowerPoint, One Note)
- Requirements Gathering
- Project Management
- User Acceptance Testing
- Documentation
Hobbies: Travel, Watching YouTube
- Travelling
- Playing Piano
- Watching YouTube
- Japanese Music and Drama
Languages
Cantonese
Native language
English
Proficient
C2
Mandarin
Proficient
C2
Japanese
Advanced
C1
Vietnamese
Beginner
A1
Timeline
Business Analyst
Century Distribution Systems (Int'l) Ltd
04.2021 - 06.2024
Product Officer
Excellent Management Limited
08.2017 - 04.2021
Turnaround Coordinator
Jardine Aviation Services Limited
08.2016 - 07.2017
Bachelor of Engineering - Product Engineering With Marketing
The Hong Kong Polytechnic University
Higher Diploma - Industrial And Systems Engineering
The Hong Kong Polytechnic University
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