SUK YEE LEUNG
Ward MANAGER
HONG KONG
Summary
Dynamic Ward Manager at Princess Margaret Hospital with a proven track record in quality improvement and operations management. Enhanced patient care through effective communication strategies and staff development, fostering teamwork and collaboration. Successfully implemented initiatives that reduced operational costs while improving service delivery and employee morale.
Overview
7
7
years of professional experience
Work History
Ward MANAGER
Princess Margaret Hospital
10.2018 - Current
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
- Evaluated patient care and initiated procedural changes for increased benefit.
- Arranged for equipment maintenance and repairs and coordinated variety of services such as waste removal.
- Improved patient satisfaction by implementing effective communication strategies between hospital staff and patients.
- Developed strong relationships with community partners to promote collaboration on health initiatives aimed at improving patient health outcomes.
- Developed and maintained a safe environment for patients, visitors, and staff through regular inspections of hospital facilities.
- Implemented continuous improvement initiatives that reduced operational risks while maintaining high standards of care.
- Enhanced employee morale and retention by fostering a positive work environment through team-building activities and open communication channels.
- Managed budgets and financial resources, ensuring optimal allocation of funds for necessary equipment, staffing, and supplies.
- Increased efficiency in hospital operations by streamlining processes and implementing best practices in management techniques.
Education
Master of Science in Nursing Studies -
06.2012
PRCC in Cardiac Special Care Nursing -
07.2006
Bachelor of Health Science (Nursing) -
08.2000
Diploma in General Nursing - General Nursing
11.1996
Skills
Quality improvement
Operations management
Patient care coordination
Healthcare regulations compliance
Staff development
Teamwork and collaboration
Problem-solving
Timeline
Ward MANAGER - Princess Margaret Hospital
10.2018 - Current
OXFORD BROOKES UNIVERSITY - Master of Science in Nursing Studies,
The Institute of Advanced Nursing Studies - PRCC in Cardiac Special Care Nursing,
The University of Western Sydney Hawkesbury - Bachelor of Health Science (Nursing),
PMH School of General Nursing - Diploma in General Nursing, General Nursing