Scuba diving
Sui Wing CHAN
Key Account Manager
Tsuen Wan
Summary
Dynamic, results-oriented professional with a proven track record of delivering exceptional customer service for leading global brands. Recognized for outstanding interpersonal and communication skills, along with a talent for effectively managing and resolving complaints. Expertise in cultivating and sustaining mutually beneficial relationships with key decision-makers, driving customer satisfaction and loyalty. Committed to fostering positive client experiences and contributing to organizational success.
Overview
5
5
years of professional experience
3
3
Language
Work History
Key Account Manager
Metabev Hong Kong Limited
03.2024 - Current
- Manage the DFI groups, Japanese Department stores, travel retails, corporate and airline accounts for all the beverages category including but not limited to Orion, Perrier, Nikka spirits and Brown Foreman Portfolio.
- Manage monthly and quarterly business review for Orion for half year of employment when the marketing manager role was vacant.
- Contact point of various brand principals for off-trade business.
- Maintain and strengthen relationships with Key Account customers in the industry.
Assistant Category Manager
Parknshop LTD - BWS Section
01.2023 - 07.2023
- Manage the wine, beer and spirit categories to drive sales and meet commercial KPIs
- Source and select new and exclusive products to bring excitement to customers
- Negotiate with suppliers to achieve competitive price, deals and terms
- Coordinate with external and internal stakeholders to deliver the best promotion campaigns
Senior Key Account Executive
Snow HK Development LTD
11.2021 - 01.2023
- Primarily tasked with 10 accounts management, including supermarkets, department stores as well as three e-commerce accounts
- Create promotion plans and persuade clients to place orders for achieving the sales target
- Negotiate trading terms with several accounts
- Report sales performance and evaluation of promotions in weekly sales performance meeting
Flight Purser
HK Express Ltd
02.2018 - 09.2021
- Ensuring inflight safety in compliance with the standard operation procedure of company.
- Delegating duties to team members for providing best customer service.
- Achieving inflight duty free merchandise target and generating related reports.
Client Service Executive
Helu-trans art movement
12.2016 - 06.2017
- Preparing quotation to private collectors, galleries and auctions houses
- Onsite management of artwork movement for private collector and exhibitions.
- Placing orders for operation teams and create billing invoice for clients and storage accounts
Flight Attendant
Japan Airlines
09.2012 - 04.2016
- Monitoring in-flight safety as well as providing service to customers in business class.
- Promoted to compartment leader, mentoring new flight attendants during their on-job-trainings.
Key Account Executive
Heineken Hong Kong LTD
03.2011 - 07.2012
- Primarily tasked with account management, working closely with key clients
- Traveling extensively to meet with clients and help devise new strategies for boosting sales volume
- Work with agencies to organise promotional activities as well as producing POPs and premiums
- Report sales performance and evaluation of promotions in monthly inter-department meeting
Leader of Service Ambassador
Octopus Card Hong Kong LTD
09.2005 - 02.2007
- Acquiring new subscriptions for Automatic Add Value Service.
- Assisting the Marketing Manager in the development of new campaigns in acquiring subscribers.
Education
Bachelor of Art (Hons) - Fashion and textiles, Fashion Retailing
HK Polytechnic University
WSET Level one - Sake and Wines
Skills
Key account management
CURRENT AND EXPECTED SALARY
- Current Salary : HKD46,100
- Expected Salary : HKD 53,000.
Accomplishments
- Maison Perrier Launch Championship by region
- Established an account and sell Nikka spirits as well as Orion to Don Don Donki
- Established an account in HK airlines for Perrier product with 2 years commitment
Interests
Reels editing
Timeline
Key Account Manager
Metabev Hong Kong Limited
03.2024 - Current
Assistant Category Manager
Parknshop LTD - BWS Section
01.2023 - 07.2023
Senior Key Account Executive
Snow HK Development LTD
11.2021 - 01.2023
Flight Purser
HK Express Ltd
02.2018 - 09.2021
Client Service Executive
Helu-trans art movement
12.2016 - 06.2017
Flight Attendant
Japan Airlines
09.2012 - 04.2016
Key Account Executive
Heineken Hong Kong LTD
03.2011 - 07.2012
Leader of Service Ambassador
Octopus Card Hong Kong LTD
09.2005 - 02.2007
WSET Level one - Sake and Wines
Bachelor of Art (Hons) - Fashion and textiles, Fashion Retailing
HK Polytechnic University