Suet Yi Ashley Pai
Flat 8C, Fung Sing Building, 235 Han Tan Street, Sham Shui Po
Summary
Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.
Overview
11
11
years of professional experience
Work History
Sales Executive
Dextra Pacific Plumbing Limited
04.2023 - Current
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Flight Attendant
Cathay Pacific Airways
06.2019 - 06.2022
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Improved operations through consistent hard work and dedication.
Flight Attendant
Hong Kong Airlines
03.2016 - 04.2017
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Relayed updates and information to passengers after confirming key details with pilot.
Receptionist and Administration
Beauty Express Hong Kong Limited
08.2015 - 03.2016
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Troubleshot copy machines and printers and scheduled service as needed.
- Scheduled and confirmed appointments and meetings for senior management team.
- Provided clerical support to company employees by copying, faxing and filing documents.
Receptionist Assistant
Lightmac LimitedJan
02.2013 - 02.2014
- Managed multi-line telephone system and greeted claimants during office visits.
- Prepared and maintained master calendar, collecting and disseminating general information.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Greeted numerous visitors, vendors and interview candidates.
Education
Higher Diploma - Graphic Design
Caritas Bianchi College of Careers
Certificate of Education -
SKH Lam Kau Mow Secondary School
2010
Skills
- Brand Promotion
- Customer Needs Assessments
- Service Quality
- Guest Satisfaction
- Active Listening
- Customer Complaint Resolution
- Verbal and Written Communication
- Customer Service
- Sales and Promotions
- Relationship Building
Languages
Chinese (Cantonese)
Native language
Chinese (Mandarin)
Proficient
C2
English
Upper intermediate
B2
Timeline
Sales Executive
Dextra Pacific Plumbing Limited
04.2023 - Current
Flight Attendant
Cathay Pacific Airways
06.2019 - 06.2022
Flight Attendant
Hong Kong Airlines
03.2016 - 04.2017
Receptionist and Administration
Beauty Express Hong Kong Limited
08.2015 - 03.2016
Receptionist Assistant
Lightmac LimitedJan
02.2013 - 02.2014
Higher Diploma - Graphic Design
Caritas Bianchi College of Careers
Certificate of Education -
SKH Lam Kau Mow Secondary School
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