Sue Jean Lee
Summary
Experienced Market Data professional in technical project management and client account management
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technical Project Manager
Bloomberg
05.2023 - Current
- Managed exchange upgrades and changes across all APAC markets through entire lifecycle
- Onboarded new exchange venues onto Bloomberg
- Managed infrastructure changes within company
- Liaised across technology and business departments
Technical Account Manager
Exegy Inc
11.2018 - 03.2023
- Served as primary interface between Exegy Managed Services team and customers in APAC
- Managed daily operations and incidents of Exegy products deployed in APAC
- Supported technical issues and liaise with engineers to resolve them
- Managed customer's deployed estate
- Coordinated bug fix testings, new feature testings, and testings for Exchange driven changes
- Educated customers on best practices associated with Exegy appliances/API
Major Incident Manager
Morgan Stanley
06.2015 - 11.2016
- Managed and coordinated major incidents involving large scale infrastructure, trading application, and data issues
- Communicated ongoing incidents to senior technology leads and business leads
- Facilitated incident mitigation, recovery, and resolution, ensuring prompt and efficient response
- Undertook post incident problem management reviews with the focus on identifying process or operational improvements
Market Data Project Manager
Citigroup
05.2014 - 01.2015
- Managed Elektron migration for applications and desktop users in APAC
- Migrated TREP from RMDS 6 in Taiwan
- Standardized ITRS monitoring and enhanced monitoring
Market Data Operations
Bank of America
09.2010 - 02.2014
- Managed HKEx related projects including HKEx SDNET/2 upgrade projects for Securities and Derivatives feeds
- Migrated applications and desktop users from RMDS6 to TREP
- Remediated risk identified objects – single power sourced equipment in DCs, single network switch connections on TREP infrastructure, server login standardization
- Supported and upgraded Market Data products – Reuters, Bloomberg, Haver, CEIC, AFE, Gissing, Datastream, HKEx Click terminal, Deal Tracker Server
- Tested and implemented components on Reuters Market Data System and Wombat Low Latency Platform
- Managed server maintenance, troubleshoot, and hardware/software upgrade projects across region
- Participated in power down, business continuity events for Market Data components
Market Data Project Manager
Merrill Lynch
07.2008 - 08.2010
- Lead Proof of Concept works for various Market Data Vendor products
- Managed migration of the Reuters 3000 Xtra Kobra application migration from v4.5 to v5.1, to 700+ Fixed Income and Equity division traders
- Coordinated Market Data server projects
- Managed day-to-day Market Data projects, server orders and hardware installation projects in major Data Centers in US
- Directed Bank of America and Merrill Lynch Market Data integration project on Desktop Applications globally
- Lead Bank of America and Merrill Lynch Market Data integration project on Market Data Monitoring tool, migration from Hawk to ITRS Gateway 2 globally
Education
Bachelor of Science - Electrical and Computer Engineering
Cornell University
Ithaca, NY05.2008
Skills
- Market Data Systems
- Communication Skills
- IT Project Management
- Client Relationship Management
- Vendor relationship management
- Cross-function collaboration
- Stakeholder relations
- Agile project management
- Change Management
- Problem Management
- Incident Management
- Risk mitigation
Certification
Project Management Professional (PMP) - Project Management Institute 2018 - Present
Languages
English
Korean
Timeline
Technical Project Manager
Bloomberg
05.2023 - Current
Technical Account Manager
Exegy Inc
11.2018 - 03.2023
Major Incident Manager
Morgan Stanley
06.2015 - 11.2016
Market Data Project Manager
Citigroup
05.2014 - 01.2015
Market Data Operations
Bank of America
09.2010 - 02.2014
Market Data Project Manager
Merrill Lynch
07.2008 - 08.2010
Bachelor of Science - Electrical and Computer Engineering
Cornell University
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