SUBASHNI DEVI NAIR
MADAM
Johor
Summary
Results-driven Bank Sales Manager with over 12 years of experience in wealth banking, sales leadership, and customer relationship management. Proven ability to drive revenue growth, develop high-performing teams, and implement effective sales strategies. Adept at identifying customer needs, offering tailored financial solutions, and ensuring operational excellence. Recognized as a Top Performer in wealth and personal banking.
Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Manager, Wealth Banking
HSBC Bank (M) Bhd.
06.2022 - Current
- Lead and manage a high-performing sales team to achieve and exceed revenue targets
- Develop and execute strategic sales plans to enhance business growth
- Conduct market analysis to identify sales opportunities and drive client acquisition
- Oversee training, coaching, and development of sales staff
- Manage customer portfolios, ensuring financial solutions align with client needs
- Collaborate with internal teams and external partners to enhance product offerings
- Recognized for optimizing sales performance through innovative strategies
Personal Banking Manager, Wealth Banking
HSBC Bank (M) Bhd.
08.2017 - 06.2022
- Consistently ranked as a Top Performer in personal banking sales
- Developed strong client relationships, providing wealth management and investment solutions
- Led sales campaigns and collaborated with corporate partners to expand HSBC’s customer base
- Conducted financial assessments, guiding clients toward tailored banking and investment solutions
- Ensured compliance with HSBC’s policies and regulatory requirements
Credit Control Officer (Contact Centre)
HSBC Bank (M) Bhd.
12.2015 - 07.2017
- Managed inbound calls for banking services, transactions, and customer support
- Assisted customers with payment-related inquiries and updated financial records
- Promoted self-service banking solutions, enhancing customer experience
- Ensured strict compliance with banking regulations and risk policies
Senior Admin Staff, Restructuring & Refinance Department
HSBC Bank (M) Bhd.
06.2014 - 12.2015
- Processed client requests for loan restructuring and refinancing
- Ensured timely settlement of restructured accounts and handled payment transfers
- Provided administrative support for account closures and customer service enhancements
- Created automation tools, significantly reducing processing time from 2 weeks to 2 days
HR Admin Clerk
GB Transport Agency
01.2013 - 05.2014
- Managed payroll, recruitment, and HR operations
- Assisted in preparing contracts, policies, and employee records
- Handled onboarding, training, and employee engagement activities
Education
Diploma - Corporate Administration
Kolej Masa
Skills
- Sales Leadership & Business Development
- High-Net-Worth Client Relationship Management
- Mortgage, Investment & Insurance Sales
- Market Analysis & Strategic Planning
- Sales Team Training & Performance Management
- Budgeting & Financial Analysis
- Compliance & Risk Management
- CRM & Digital Banking Solutions
- Sales Strategy & Execution
- Customer Relationship Management (CRM)
- Financial & Investment Advisory
- Sales Team Leadership & Coaching
- Negotiation & Persuasion
- Market & Competitor Analysis
- Budget Management & Financial Planning
Certification
PCE & CEILI – Certificate Examination in Investment-Linked Life Insurance
Accomplishments
- Top Personal Banking Manager (Wealth & Personal Banking) 2021
- HSBC Banca Top Contributor Club Med Kuantan
- Sales Convention 2022 Kota Kinabalu & Sabah – Top Personal Banker
- HSBC Banca Top Contributor – Sydney Archiever
- HSBC Banca LTE – Barcelona Archiever
Technical And Soft Skills
- Sales Strategy & Execution
- Customer Relationship Management (CRM)
- Financial & Investment Advisory
- Sales Team Leadership & Coaching
- Negotiation & Persuasion
- Market & Competitor Analysis
- Budget Management & Financial Planning
Timeline
Sales Manager, Wealth Banking
HSBC Bank (M) Bhd.
06.2022 - Current
Personal Banking Manager, Wealth Banking
HSBC Bank (M) Bhd.
08.2017 - 06.2022
Credit Control Officer (Contact Centre)
HSBC Bank (M) Bhd.
12.2015 - 07.2017
Senior Admin Staff, Restructuring & Refinance Department
HSBC Bank (M) Bhd.
06.2014 - 12.2015
HR Admin Clerk
GB Transport Agency
01.2013 - 05.2014
Diploma - Corporate Administration
Kolej Masa
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