Stanley Tso
IT Manager
Hong Kong
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
28
28
years of professional experience
7
7
Certifications
Work History
IT Manager
Carlsberg Brewery Hong Kong Limited
09.2023 - Current
- Serve as technology solution partner and leader for Hong Kong
- Leading all technology strategy, executions and operations for Hong Kong, and evaluating them according to business strategy and priorities
- Provide leadership in technology portfolio for business enablement and innovation
- Develop in-house skills and managing key vendor relationships
- Be champion for defining, scaling, and operating technology along with project management excellence and IT Governance.
Technical Services Manager (EUC)
TAL Apparel Limited
08.2018 - 08.2023
- Implemented ServiceNow as ITSM tools
- Setup Qlik Sense as business analytic tools
- Manage global IT Support team to standardize worldwide end user computing support
- Manage and implement projects like, deployment of Win11 & O365, Zoom facilities setup, end user & conference room equipment standardization
- Implement and deploy IT tools including VPN, OneDrive, Sharepoint, MS TEAMS, Zoom, MDM to facilitate mobile computing for WFH situation
- Promote and enforce IT standards
- VIP users support.
Senior System Analyst
Chanel Limited
05.2013 - 08.2018
- Manage IT ServiceDesk at Hong Kong which covers IT support for Hong Kong and partly for other APAC countries
- Implement ITSM on Incident, Service Request, IT Asset Management, User On/Offboard procedure, and other IT services
- Create and Manage SLA Dashboard for Regional Service Desk to keep monitoring on their services
- Coordinate IT partners on different projects, including boutique renovations, iPhone rollout, RFID implementation, Printer replacement, etc
- Act as IT Procurement coordinators and perform IT vendors selection and management
- Review service level for IT vendors services
- Prepare and keep track IT budget.
Senior Technical Support Specialist
OTIS Elevator Company (HK) Limited
09.2004 - 05.2013
- Manage technical team of 7 people to provide IT infrastructure support for company
- Implement projects including Document Management System, Multifunction Devices, Blackberry, AD server migration, annually disaster recovery drill, server and client refreshment program
- Being IT compliance lead of company, ensure all IT policies are fulfilled
- Perform Sarbox audit testing in IT area
- Manage outsourced vendors
- Negotiate and evaluate contracts and coordinate vendors' projects.
System Engineer
JOS & IT Manpower (Seconded to Standard Chartered Bank)
11.2000 - 09.2004
- Perform server farm operation
- Support and maintain servers including Windows, UNIX/Linux systems
- Manage IDS system (Dargon) and the HP Openview system
- Implement and support Internet and Firewall infrastructure
- Implement Blackberry for Hong Kong and regional users
- Act as a regional Email system support for North East Asia users
- Perform email system migration from Chase Manhattan Bank to Standard Chartered Bank.
System Engineer
System-Pro Computer Limited
12.1999 - 11.2000
- Provide professional advisory service and project implementation to various customers
- Chase Manhattan Bank: Perform Email system upgrade from Lotus Notes 4.6 to Notes 5.0
- Setup remote rollout system for the client upgrade
- Tom.com: Design and implement the domain and email infrastructure
- Government Property Department: Design and implement the remote installation tool and rollout to clients.
Engineer - Program Conversion Group
LSI Logic (HK) Ltd
10.1997 - 10.1999
- Design and implement a test time reduction program which reduced the production test time for more than 60 percent by reorganize the test flow and rewrite the test program
- Research and redesign the production testing line to improve the test yield by 95%.
Engineer - Advanced Product Development
SAE Magnetic (HK) Ltd
08.1996 - 10.1997
- Design and research on the Magnetic Resistance Technology
- Provide the result for the design on the next generation of harddisk head
- Improved the read head performance and increased the harddisk capacity by 10 times.
Education
Master of Science in IT Management -
The Chinese University of Hong Kong
Bachelor of Engineer in Electronic Engineering -
Hong Kong University of Science And Technology
Hong Kong Advanced Level Examination (1A, 2B, 1D) Hong Kong Certificate of Education Examination (5A, 2B, 1D) -
Christian S.C. Chan Memorial College
Skills
Excellence in workflow design and coordination with different teams
Excellence analytical skill and customer focus attitude
Experienced in working in a multi-national environment
Experienced in vendor management and IT Procurement process
Able to work independently and under pressure
Exposed to various platform including Windows, Router, firewall, UNIX, Linux and VOIP
Certification
ITIL V3 (Foundation) - Information Technology Infrastructure Library (2013)
Accomplishments
- Implemented IT tools to facilitate WFH situation
- Improved and standardized Service Desk operation with ITSM standard for Service Desk
- Develop and Deploy ServiceNow as a regional ITSM tools to multiple countries
- Implemented projects like Regional Service Desk transition, MDM deployment, Printer migration to improve business efficiency
- Experienced in managing the End User Support Team for more than 10 years
- Acted as Internal Sarbox IT security control implementer
- Implemented disaster recovery plan and performed the testing annually
- Implemented the test time reduction program to save 60% of the test time for production line
Last Salary
$66,000 x 13 months (plus bonus)
Timeline
IT Manager
Carlsberg Brewery Hong Kong Limited
09.2023 - Current
Technical Services Manager (EUC)
TAL Apparel Limited
08.2018 - 08.2023
Senior System Analyst
Chanel Limited
05.2013 - 08.2018
Senior Technical Support Specialist
OTIS Elevator Company (HK) Limited
09.2004 - 05.2013
System Engineer
JOS & IT Manpower (Seconded to Standard Chartered Bank)
11.2000 - 09.2004
System Engineer
System-Pro Computer Limited
12.1999 - 11.2000
Engineer - Program Conversion Group
LSI Logic (HK) Ltd
10.1997 - 10.1999
Engineer - Advanced Product Development
SAE Magnetic (HK) Ltd
08.1996 - 10.1997
Master of Science in IT Management -
The Chinese University of Hong Kong
Bachelor of Engineer in Electronic Engineering -
Hong Kong University of Science And Technology
Hong Kong Advanced Level Examination (1A, 2B, 1D) Hong Kong Certificate of Education Examination (5A, 2B, 1D) -
Christian S.C. Chan Memorial College