Stacy Ming
Project Planning & Customer Services
Summary
Customer-focused professional with successful 20-year career in Management sector. Dynamic successful applying coordination and project management in busy business environment.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Contract Registration Officer
Immigration Department HKSAR
09.2023 - Current
- Improved customer satisfaction with timely and accurate registration services, addressing inquiries professionally.
- Ensured compliance with institution policies by diligently monitoring enrollment numbers and managing waitlists accordingly.
- Developed strong relationships with department heads to facilitate smooth coordination of class scheduling and room assignments.
- Enhanced data accuracy by meticulously reviewing and verifying submitted documents during the registration process.
Media Assistants
Carat Media Services HK Limited
07.2022 - 03.2023
- Assisted in the development of high-quality content for various marketing campaigns.
- Assisted Media Planners with adjusting marketing strategies proactively based on real-time data insights.
- Facilitated smooth communication between internal departments during planning stages of new projects.
- Proactively identified potential challenges within projects and devised effective solutions to mitigate risks.
Yoga Instructor
Ming Yoga Limited
11.2018 - 06.2022
- Explained different yoga styles and poses to students.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Developed safe and effective exercise programs for class members.
- Educated clients on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
Transformation Manager
The Hong Kong and Shanghai Banking Corporation Limited
9 2016 - 08.2017
- Appointed at Retail Banking and Wealth Management team in Hong Kong to actively create & implement different infrastructural & transformational projects on a timely manner for stakeholders & executors across departments at the regional & main retail offices.
Manager, Supply Chain Integration
Coach International Limited
05.2012 - 04.2016
- Collaborate with Coach IS team and external software providers on Coach Collaboration sourcing & claims system requirement definition, solution design and implementation.
- Partner with Supply Chain Operational teams , Service Providers & Raw Material Suppliers to manage the updating of data , documents , manuals & approval status throughout the processes.
Global Applications Service Support Manager
PUMA AG - International Projects & Operations
08.2008 - 04.2012
- Support Far East branch offices & Asia Pacific users concerning daily communications , questions & solutions about the international systems & global applications ( including Global Business & Reporting Systems , International Forecasting & Purchase Order Database , Product Information Database and Product Range Management ).
- Effectively training, motivating and mentoring onsite and offshore branches & team managers, development managers, product developers and end users of various applications.
Operations Manager
PUMA AG - Strategic Planning & Operations
07.2006 - 06.2008
- Coordinating and leading project groups to enhance Supply Chain Process and successfully introduced a Puma-owned Scan & Pack system to increase Supply Chain effectiveness through on-line data transfer and higher data accuracy.
- Introduced and monitored Key Performance Indicators to measure on-time delivery , customer satisfaction and claim ratio enabling the organization to better understand what was wrong and what was right within their divisions
Education
No Degree - Business Administration
Camosun College
Victoria, Canada 1994.03 - 1997.06
No Degree - Business Management
Open Learning Agency
Burnaby , Canada 1994.04 - 1995.06
High School Diploma -
Good Hope Primary & Secondary School
Hong Kong07.1989
Skills
Effective Time Management
Fast Learner
Adaptability
Project Management
Customer Focus
Data Analytics
Computer Skills
Problem-Solving
MS Office
Operations Management
Decision-Making
Self Motivation
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Interests
Sports : Yoga , Swimming , Gym & Hiking / Leisure : Reading & Travel
Timeline
Contract Registration Officer
Immigration Department HKSAR
09.2023 - Current
Media Assistants
Carat Media Services HK Limited
07.2022 - 03.2023
Yoga Instructor
Ming Yoga Limited
11.2018 - 06.2022
Manager, Supply Chain Integration
Coach International Limited
05.2012 - 04.2016
Global Applications Service Support Manager
PUMA AG - International Projects & Operations
08.2008 - 04.2012
Operations Manager
PUMA AG - Strategic Planning & Operations
07.2006 - 06.2008
Transformation Manager
The Hong Kong and Shanghai Banking Corporation Limited
9 2016 - 08.2017
No Degree - Business Administration
Camosun College
1994.03 - 1997.06
No Degree - Business Management
Open Learning Agency
1994.04 - 1995.06
High School Diploma -
Good Hope Primary & Secondary School
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