Soraya Salehuddin
Shanghai,
Summary
Secure a responsible career opportunity to fully utilize my training skills, while making a significant contribution to the success of the company
Overview
10
10
years of professional experience
Work History
Senior CSR
Wicresoft Shanghai Co. Ltd.
04.2024 - Current
- Collaborated with cross-functional teams to ensure seamless resolution of customer issues, resulting in better overall service experience.
- Served as the primary liaison between customers and internal departments, ensuring prompt resolution of escalated cases.
- Educated customers about product, service, ordering, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Assistance Finance Manager
Great Eastern Life Assurance
01.2023 - 05.2023
- Collaborated with cross-functional teams, including IT and finance, to identify and resolve system issues, ensuring minimal disruption to financial processes.
- Developed and implemented system enhancements to streamline financial workflows, resulting in increased efficiency and accuracy in financial reporting.
- Participated in IFRS17 requirement, back dated monthly adjustment to compared from source and company corp ledger and prepared manual journal for AHH GUI for every subtype.
- Assisted in reviewing associate financial month-end closing in 4 systems.
- Assisted in verifying the accounting flow in testing environment for every features available in the product.
Senior Technical Advisor
Concentrix
04.2019 - 07.2022
- Identified issues, analyzed information and provided solutions to problems.
- Support the customer requirement and perform troubleshooting for product or services.
- Organized work task and current update in worksheet to support efficiency and traceability in team.
- Guided customer, advising on potential resolutions and their implementation.
- Problem handling processes, verify problem, perform problem determination and close the problem.
Associate of Finance
Great Eastern Life Assurance
10.2016 - 01.2019
- Performed troubleshooting for system error, support defect resolution and perform UAT and handled month-end closing.
- Handle new product introduction training for Finance Department.
- Accomplished payable project investigation for audit purposes.
Tax Associate (Internship)
PricewaterhouseCoopers (PwC)
10.2015 - 04.2016
- Provided administrative assistance to team to establish updated statutory books and complete documentation.
- Organized hard copies of Tax Computation filing to preserve accurate information and enable tracking history in 7 years.
- Prepared Tax Computation for Client using MyCTax System Communicated with tax authorities (Inland Revenue Board) for the clients amount due on accounts and billing statements.
Assistance Finance Director
Human Voyage Sdn Bhd
02.2015 - 04.2015
- Participated in the Cycle de Tour event, conducted meeting at Ministry of Youth and Sports.
- Monitored, reviewed and updated company's financial, stock and treasury.
Education
Bachelor in Accounting (Hons.) | GPA: 3.22/4 -
Universiti Tenaga Nasional
Pahang, Malaysia01-2016
Diploma in Accounting | GPA: 3.39/4 -
Kolej Poly-Tech Mara
Bangi, Malaysia01-2012
Sijil Pelajaran Malaysia -
Sekolah Menengah Teknik
Kajang, Malaysia01-2008
Languages
Malay
Native language
English
Upper intermediate
B2
Chinese (Mandarin)
Beginner
A1
Hobbies and interest
- Attended childcare and safety course; Kiddocare Basic Childcare Training, Kiddocare SOP Training and Kiddocare Emergency Management, 2023
- Self study for German A1 exam, 2023
- Shop assistant at Asterism Atelier art gallery, 2023
- Consigning cakes at Terminal Coffee cafe, 2022-2023
- Participated in short-term spoken Chinese class for Intermediate (China), 2022
- Participated in cultural heritage of Chinese Calligraphy in celebrating Spring Festival (China), 2022
- Participated in short-term spoken Chinese class for Threshold (China), 2021
- Everest Base Camp Tours (Tibet, China), 2021
- Visited the Home of Tibetan nomad (Tibet, China), 2021
- Participated in Selling Cultural Food at Dalian University of Technology (China), 2020 Participated in Arabic language class for Threshold (China), 2020
- Participated in the Le Tour Cycle Event (Malaysia), 2015
- Volunteered in Cycle Tour from London to Glasgow (UK), 2015
- Participated in Nike We Run KL Half Marathon (Malaysia), 2015
Reference
Team Lead of Concentrix, Dalian, China
Name: David
Phone: +86 155 2455 1952
Timeline
Senior CSR
Wicresoft Shanghai Co. Ltd.
04.2024 - Current
Assistance Finance Manager
Great Eastern Life Assurance
01.2023 - 05.2023
Senior Technical Advisor
Concentrix
04.2019 - 07.2022
Associate of Finance
Great Eastern Life Assurance
10.2016 - 01.2019
Tax Associate (Internship)
PricewaterhouseCoopers (PwC)
10.2015 - 04.2016
Assistance Finance Director
Human Voyage Sdn Bhd
02.2015 - 04.2015
Bachelor in Accounting (Hons.) | GPA: 3.22/4 -
Universiti Tenaga Nasional
Diploma in Accounting | GPA: 3.39/4 -
Kolej Poly-Tech Mara
Sijil Pelajaran Malaysia -
Sekolah Menengah Teknik
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