Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Sonia Chan

Sonia Chan

Business Development Manager

Summary

Dynamic tri-lingual professional with over 18 years of experience in Customer Service and Operations. Proficient in project management, lease negotiations, team leadership, and crisis management. A results-driven business development specialist with a strong track record of driving growth and cultivating strategic partnerships. Demonstrated expertise in identifying market opportunities and implementing initiatives to enhance revenue generation. A collaborative team player focused on achieving results and thriving in fast-paced environments, with strong skills in relationship building, market analysis, and project execution.

Overview

18
18
years of professional experience
3
3
Languages

Work History

Business Development Manager

Fullerton Health
08.2023 - Current


  • Generated New Business: Launched a new clinic through targeted marketing initiatives and strategic business development plans.
  • Advancing Healthcare Solutions: Drove the implementation of innovative healthcare solutions across regional markets.
  • Relationship Building: Cultivated and nurtured strong relationships within the healthcare ecosystem, enhancing collaboration and partnerships.
  • Stakeholder Engagement: Established and maintained close connections with diverse stakeholders, including medical specialists, brokers (AON, Mercer, Lockton), third-party administrators (TPAs), insurance agents, and corporate clients.
  • Negotiation Expertise: Successfully negotiated and closed long-term agreements with new clients within the medical field, expanding the organization's reach.
  • Client Base Expansion: Identified and capitalized on new business opportunities, significantly increasing the client base by fostering relationships with key decision-makers.

Operation Manager

HEAL Central Medical Limited
02.2023 - 07.2023
  • Oversee multi-clinics day-to-day clinic operations as well as business performance.
  • Coach frontline team on CS skills; Provide regular training to clinic employees to ensure the high quality of service standard.
  • Handle full spectrum of clinic operations including manpower management, customer case follow-up.
  • Ensuring a high efficiency of clinic operations by managing doctors, nurses and pharmacist appropriately
  • Developing and maintain good rapport with patients, stakeholders, and external parties (e.g. Hospitals, Laboratories, Insurance agent)

Assistant Client Care Manager

KPM Health Limited
07.2022 - 01.2023
  • Manage staff performance, administration management, maintain quality customer service experience and journey of center operation.
  • Managing clinic procedures, patient preparation/ flow, handling complaints, answering enquires and nursing care.
  • Coordinate with business development teams, front desk, radiographers and radiologists in order to facilitate better caring services.
  • Implementing own strong client base and experience to promote and develop clinic's Endoscopy and Imaging service with potential clients in clinics, specialist doctors and medical centres.
  • Maintain centre equipment in good and hygienic condition.
  • Coordinate with cross-functional departments to design and implement business strategies and execute marketing plan to achieve desirable brand image.

Assistant Clinic Manager

Monarch Medical Services Ltd
05.2021 - 06.2022
  • Handle full spectrum of dental clinic operations including manpower management, employee training, customer case follow-up
  • Provide regular trainings to clinic employees to ensure the high quality of service standard
  • Coordinate with cross-functional departments to design and implement business strategies and execute marketing plan to achieve desirable brand image
  • Lead the team to resolve patient problems in a professional and timely manner
  • Review and analyse clinic performance in different areas such as staffing, treatment booking, customer survey and etc
  • Oversee and be responsible for the business growth and expansion of the Clinic

Project- Coordinator

Monarch Medical Services Ltd
03.2020 - 05.2021
  • Location Manager for a Dental Clinic client assisting with direct lease negotiations with developers and brokers incl. LinkREIT, Fortune, MTR, SHK Properties, HK Housing Authority, JLL
  • Engaged design studios attending to interior & clinic requirement
  • Helped rebrand, launched client website and engaged digital marketers to promote clinic's SEO and social media presence

Flight Purser

Cathay Pacific Airways
07.2007 - 10.2020
  • Supervised Cabin Crew and assisted Senior Managers on pre & post flight activities
  • Attended to passenger complaints and in-air mitigations
  • Evaluated junior flight attendant performance and provided feedback for management reviews
  • Maintain cabin crew knowledge of Corporate and Aircraft emergency protocols

Education

Bachelor - Business Enterprise

University College Birmingham
01.2022

Advanced Diploma - Healthcare Service Management

The Hong Kong Management Association
01.2022

Executive Certificate - Digital Marketing

The Hong Kong Management Association
01.2020

Diploma - Fashion Design

Hong Kong Design School
01.2006

Diploma - Branding & Fashion Marketing

Hong Kong Arts Centre
01.2006

High School - undefined

Po Kok Secondary School
01.2004

Skills

Patient care coordination

Relationship development

Business development

Decision-making

Team leadership

Sales and marketing

Timeline

Business Development Manager

Fullerton Health
08.2023 - Current

Operation Manager

HEAL Central Medical Limited
02.2023 - 07.2023

Assistant Client Care Manager

KPM Health Limited
07.2022 - 01.2023

Assistant Clinic Manager

Monarch Medical Services Ltd
05.2021 - 06.2022

Project- Coordinator

Monarch Medical Services Ltd
03.2020 - 05.2021

Flight Purser

Cathay Pacific Airways
07.2007 - 10.2020

Advanced Diploma - Healthcare Service Management

The Hong Kong Management Association

Executive Certificate - Digital Marketing

The Hong Kong Management Association

Diploma - Fashion Design

Hong Kong Design School

Diploma - Branding & Fashion Marketing

Hong Kong Arts Centre

High School - undefined

Po Kok Secondary School

Bachelor - Business Enterprise

University College Birmingham
Sonia ChanBusiness Development Manager