SO Lut Ching Charles 蘇律政

Business Operations

• Promptly responded to inquiries and requests from prospective customers.

Leadership

• Cross-trained existing employees to maximize team agility and performance.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Sales

• Monitored market trends and competitor activities to identify areas of potential opportunity.

Accounts

• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Boosted marketing, reviewed pricing strategies to increase sales revenue.

Team

• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Strategy

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Demonstrated creativity and resourcefulness through development of innovative solutions.

Customer Service

• Responded to customer requests for products, services, and company information.
• Responded proactively and positively to rapid change.
• Trained staff on operating procedures and company services.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Investigated and resolved customer inquiries and complaints quickly.

Project Management

• Identified plans and resources required to meet project goals and objectives.

CTO

• Managed company-level architecture, platform and data configuration processes and implementation protocols.

Developer

• Hands on application design, Open Source Software evaluation, suitability study, implementation and production.

Business Operations

• Helped to research, vet new vendors for various business processes, including ISO-27001, data center and etc.

• Developed HK retail market for US-branded oral care products.
• Explored and developed sales relationships with retailers such as Mannings Pharmacies, Watson's and etc.
• Managed day-to-day business operations.
• Roadshow promotions in hospitals, shopping malls.

Online Retailer

• Executed marketing to increase online sales and customer engagement.
• Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
• Developed and executed online strategies for leads, sales and pricing to generate revenue.

Wholesaler

• Managed accounts to retain existing relationships and grow share of business.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

• Business analyst for BOCHK's internal application (CIN).
• Help implement Basel III regulatory framework.
• Continuous application enhancements by collecting bank users' requirements and liaising with technical team.

• Developed distributorship with overseas buyers
• Acted as supplier for HK computer accessories retailers
• End-to-end product development (from product concept to product on shelf)

• Positions at various industries such as HK airport construction, I/T services and insurance.