Taking Photo
So Ka Sin
PERSONAL INFORMATION
Summary
l am studying Higher diploma in Marketing and Customer Analysis in the Hong Kong Institute of Vocational Education (IVE). Interested keen to participate in any challenges to enhance current skills, knowledge and experience of the Marketing.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Part Time Customer Service Assisant
Watsons HongKong
05.2023 - Current
- Answered customer questions about product availability and shipment times.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
Partime Shop Assistant
KFC Restaurant
12.2019 - 01.2022
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Higher Diploma In Marketing And Customer Analysis
Hong Kong Institute of Vocational Education Shatin
Shatin, Hong KongFoundation Diploma in Business
Hong Kong Institute of Vocational Education
Shatin, Hong KongHong Kong Diploma of Secondary Education
CUHK FAA Thomas Cheung Secondary School
Tin Shui Wai, Hong KongSkills
Microsoft Word
Interests
Watching movie
Listening music
Technology
Timeline
Part Time Customer Service Assisant
Watsons HongKong
05.2023 - Current
Partime Shop Assistant
KFC Restaurant
12.2019 - 01.2022
Higher Diploma In Marketing And Customer Analysis
Hong Kong Institute of Vocational Education Shatin
Foundation Diploma in Business
Hong Kong Institute of Vocational Education
Hong Kong Diploma of Secondary Education
CUHK FAA Thomas Cheung Secondary School
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<ul><li>Ensured adherence to pre-delivery checklists, managing customer payments and profiles to facilitate seamless vehicle delivery and uphold quality standards.</li><li>Supported service department operations by conducting detailed parts inventories, contributing to efficient resource management and ensuring operational readiness.</li><li>Educated customers on complex technical systems related to Electric Vehicles, charging infrastructure, and solar technology, demonstrating the ability to translate technical information effectively.</li><li>Provided comprehensive support throughout the customer journey, from initial inquiry to post-delivery concerns with an emphasis on effective communication.</li><li>Part-time (35 hours/week)</li></ul> at Tesla<ul><li>Ensured adherence to pre-delivery checklists, managing customer payments and profiles to facilitate seamless vehicle delivery and uphold quality standards.</li><li>Supported service department operations by conducting detailed parts inventories, contributing to efficient resource management and ensuring operational readiness.</li><li>Educated customers on complex technical systems related to Electric Vehicles, charging infrastructure, and solar technology, demonstrating the ability to translate technical information effectively.</li><li>Provided comprehensive support throughout the customer journey, from initial inquiry to post-delivery concerns with an emphasis on effective communication.</li><li>Part-time (35 hours/week)</li></ul> at Tesla