Siu Ming Kenneth Leung
Technical Manager
Yuen Long
Summary
Develop customers base and upselling the customers with sales manager Promote and develop new product innovation particularly on rodent technology
Overview
24
24
years of professional experience
Work History
Technical Manager
Ultimate Maintenance Service
06.2025 - Current
- Created comprehensive documentation of processes and procedures to ensure consistency throughout the department''s operations.
- Developed innovative suggestions for technical process improvements to optimize resources. Successfully close deals for premium customer
- Delivered comprehensive pest control technical training programs for staff members, enhancing overall team competency levels.
- Coordinated with Sales department, to hit personal sales target, integrating technical requirements into broader organizational goals seamlessly.
Senior Customer Development Executive
Rentokil Initial Hong Kong Limted
02.2016 - 05.2025
- Sales & Documentation: Develop and manage comprehensive sales documentation, including quotations, tender submissions, and project proposals, while coordinating with the operations team to ensure seamless service delivery.
- Revenue Generation & Account Management: Drive revenue growth by consistently achieving sales targets through strategic management of a diverse portfolio spanning government, commercial, and residential sectors.
- Client Relations & Product Innovation: Enhance customer satisfaction by expertly resolving complaints and complex pest issues, and contribute to business development by assisting in the creation of innovative pest control solutions.
Pest Control Surveyor
Christian Environmental Health Limited
07.2008 - 02.2016
- Sales & Operational Coordination: Managed the end-to-end sales process by preparing detailed quotations, addressing customer inquiries, and coordinating daily operations with service technicians to ensure efficient and high-quality service delivery.
- Business Development: Proactively developed and expanded the client portfolio by identifying, targeting, and securing new commercial and residential accounts to drive revenue growth.
- Marketing & Promotion: Conceptualized and executed targeted marketing initiatives and represented the company at promotional events and fairs to enhance brand visibility and generate qualified leads.
Marketing Officer
Academic and Professional Book Centre
08.2004 - 07.2008
- Increased brand awareness by implementing targeted marketing campaigns and strategies among Universities
- Built strong relationships with industry influencers, securing positive coverage in relevant publications.
- Organized events and trade shows to showcase company products and services, generating valuable leads.
- Monitored competitor activities, identifying potential threats or opportunities for strategic advantage.
Retail Assistant
Breakthrough Book Gallery (Shatin)
11.2002 - 04.2004
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
Assistant Merchandiser
Farfalla Limited
07.2001 - 09.2002
- Coordinated cross-functional teams to execute product launches successfully, achieving desired sell-through rates within target timeframes.
- Managed vendor relationships to ensure timely delivery of quality products at competitive prices.
- Assisted in the development of seasonal campaigns, such as Canton Fair contributing to increased brand visibility and customer interest.
- Streamlined order processing procedures, ensuring timely delivery of merchandise
Education
Professional Diploma - building inspection
Institute of Advanced Learning
08.2018
Undergraduate Certificate - Principle of Entomology, Urban Pest control technology, Urban pest biology and Medical entomology
University of Florida
12-2015
Certification Program -
Entomological Society of America
02-2015
BBA - Marketing Stream
Lingnan University
Hong Kong 01.2001
No Degree - Arboriculture
International Society of Arboriculture ISA Certified
Hong Kong 04.2001 -
Skills
- Pest Control Tech
- English
Timeline
Technical Manager
Ultimate Maintenance Service
06.2025 - Current
Senior Customer Development Executive
Rentokil Initial Hong Kong Limted
02.2016 - 05.2025
Pest Control Surveyor
Christian Environmental Health Limited
07.2008 - 02.2016
Marketing Officer
Academic and Professional Book Centre
08.2004 - 07.2008
Retail Assistant
Breakthrough Book Gallery (Shatin)
11.2002 - 04.2004
Assistant Merchandiser
Farfalla Limited
07.2001 - 09.2002
No Degree - Arboriculture
International Society of Arboriculture ISA Certified
04.2001 -
Professional Diploma - building inspection
Institute of Advanced Learning
Undergraduate Certificate - Principle of Entomology, Urban Pest control technology, Urban pest biology and Medical entomology
University of Florida
Certification Program -
Entomological Society of America
BBA - Marketing Stream
Lingnan University
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