MS OFFICE - EXCEL, WORD, POWERPOINT
SIU FONG CHOW
SALES MANAGER
HONG KONG,HONG KONG
Summary
Dynamic sales professional with extensive experience at GREAT PROGRESS HONG KONG, excelling in relationship building and problem-solving. Proven track record of increasing revenue through strategic sales initiatives and effective team leadership. Skilled in inventory control and performance management, driving operational excellence and customer satisfaction.
Sales professional with commitment to high standards and delivering results. History of driving sales growth and enhancing team performance. Reliable in adapting to changing needs and fostering collaboration. Expertise in strategic planning and customer relationship management.
Sales leader with strong focus on team collaboration and achieving results. Skilled in developing and implementing sales strategies, coaching team members, and driving revenue growth. Reliable and adaptable, with excellent communication and problem-solving abilities essential for navigating changing market conditions. Passionate about fostering high-performance culture and delivering exceptional customer experiences.
Overview
36
36
years of professional experience
3
3
Languages
Work History
Sales Manager
GREAT PROGRESS HONG KONG (HOLDINGS) LIMITED
04.2007 - 05.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Attend jewelry and watch fair and business trip if necessary.
- Weekly meeting with production and quality control teams.
- Generating monthly sales reports to management.
- Work closing with different suppliers and manufacturers to negotiate pricing and discount, ensure all products/components are delivered on time and in high quality to meet our customers in needed.
Sales Supervisor
ITALINA (HK) IMITATION JEWELLERY MFG LTD.
HONG KONG , HONG KONG
03.2004 - 04.2007
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Maintained up-to-date knowledge of products and services offered to customers.
- Negotiated more favorable rates and delivery times with vendors.
- Weekly meeting with sales teams and production teams in China factory.
- Arranged jewelry exhibition in HK.
Merchandiser
KAI YIN LO LTD.
09.1997 - 01.2004
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inventory control.
- After-sales service and cooperate with our retail shops.
- Follow up samples, orders and shipments to oversea customers.
- New catalogue preparations for new season collection.
- Receiving goods from our own workshops and various suppliers.
- Replenishment merchandises to all retail shops.
- Handling complains from retail shop customers and reported to Department Head or Management.
- Souring and purchasing new materials from suppliers, such as diamond, semi-precious stone, metal parts, package materials....etc.
- Generating monthly reports and sales analyses for management review.
Senior Merchandiser
P & T TRADING CO.
06.1989 - 09.1997
- Mentored junior merchandisers to develop their skills and enhance team performance overall.
- Collected data, monitored project progress and finalized reports before reporting to management.
- Developed strong vendor relationships to negotiate better pricing, improving profitability for the company.
- Worked closely with management in observing and actively monitoring sales.
- Transported necessary equipment, products and paperwork between work locations.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Follow up samples, order and new development.
Education
STANDARD FIRST AID CERTIFICATE COURSE
HONG KONG RED CROSS
Shatin, Hong Kong06-2025
物理治療助理證書
仁愛堂YES培訓學院
Cheung Sha Wan, Hong Kong 05.2025 - 05.2025
SCHOOL OF CONTINUING EDUCATION - DIAMOND GRADING
HONG KONG BAPTIST UNIVERSITY
08-2002
ACCELERATED TRAINING FOR EXCEL
A SERVICE OF SPHERION EDUCTION LTD.
06-2002
ENGLISH FOR BUSINESS COMMUNICATION LEVEL 1
HONG KONG GERERAL CHAMBER OF COMMERCE
04-2002
SPOKEN ENGLISH FOR SPEAKERS OF OTHER LANGUAGES
HONG KONG GENERAL CHAMBER OF COMMERCE
04-2002
BEST PRACTICES IN MERCHANDISE PLANNING AND CONTROL
VOCATIONAL TRAINING COUNCIL HONG KONG
06-2001
SCHOOL OF CONTINUING EDUCATION
HONG KONG BAPTIST UNIVERSITY
04-2000
SCHOOL OF CONTINUING EDUCATION
HONG KONG BAPTIST UNIVERSITY
12-1998
F1 - F5 (HKCEE - 5 SUBJECTS PASSED INCL. ENGLISH)
S.K.H. KEI HAU SECONDARY SCHOOL
01-1988
Skills
Goals and performance
Problem-solving
Sales team assistance
Order management
Sales reporting
Operations
Inventory control
Team building
Meeting quotas
Management support
Proposal development
Systems and software expertise
Scheduling
Delivering reviews
Process improvement
Merchandising coordination
Software
Timeline
物理治療助理證書
仁愛堂YES培訓學院
05.2025 - 05.2025
Sales Manager
GREAT PROGRESS HONG KONG (HOLDINGS) LIMITED
04.2007 - 05.2025
Sales Supervisor
ITALINA (HK) IMITATION JEWELLERY MFG LTD.
03.2004 - 04.2007
Merchandiser
KAI YIN LO LTD.
09.1997 - 01.2004
Senior Merchandiser
P & T TRADING CO.
06.1989 - 09.1997
STANDARD FIRST AID CERTIFICATE COURSE
HONG KONG RED CROSS
SCHOOL OF CONTINUING EDUCATION - DIAMOND GRADING
HONG KONG BAPTIST UNIVERSITY
ACCELERATED TRAINING FOR EXCEL
A SERVICE OF SPHERION EDUCTION LTD.
ENGLISH FOR BUSINESS COMMUNICATION LEVEL 1
HONG KONG GERERAL CHAMBER OF COMMERCE
SPOKEN ENGLISH FOR SPEAKERS OF OTHER LANGUAGES
HONG KONG GENERAL CHAMBER OF COMMERCE
BEST PRACTICES IN MERCHANDISE PLANNING AND CONTROL
VOCATIONAL TRAINING COUNCIL HONG KONG
SCHOOL OF CONTINUING EDUCATION
HONG KONG BAPTIST UNIVERSITY
SCHOOL OF CONTINUING EDUCATION
HONG KONG BAPTIST UNIVERSITY
F1 - F5 (HKCEE - 5 SUBJECTS PASSED INCL. ENGLISH)
S.K.H. KEI HAU SECONDARY SCHOOL