Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sing Keung ,Gary Cheng

Sing Keung ,Gary Cheng

Operations Manager
Hong Kong, KLN

Summary

Operations Manager with 25+ years of experience working in food and beverage industry. With strong communication skills, good motivational skills and awareness of internal and external customer needs.

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

2024
2024
years of professional experience
4
4
Languages

Work History

Operations Director

Sugar K Karaoke
4 2023 - 9 2024
  • Manage to run the operation smoothly and perform day to day Karaoke operations management
  • Manage controls of food, labour and variable costs within your budget ensuring all the tools are in place to deliver targets
  • Ensure stock is managed and replenished and regular inventory and security checks are carried out
  • Organize shifts and scheduling and duties are delegated with goals and objectives set
  • Prepare various analysis on the sales figures and sales forecast of the store for management review
  • Ensure excellent customer service and brand standards are delivered through the team for an amazing guest experience
  • Coordinate all guest queries, complaints and feedback, responding quickly, correctly and efficiently


Administrative Manager

Sun Kong Restaurant
05.2021 - 04.2023
  • Manage Restaurant day to day operations within budgeted guidelines and to the highest standards
  • Design exceptional menus, purchase goods and continuously make necessary improvements

Driver

Uber
01.2020 - 12.2021
  • Carry passengers who place an order through the app

Operations Manager

Cookoo group
04.2019 - 03.2020
  • Manage all F&B and day to day operations within budgeted guidelines and to the highest standards
  • Design exceptional menus, purchase goods and continuously make necessary improvements

Shop Manager

Nippon Sushi Dining
05.2018 - 01.2019
  • Identify customers’ needs and respond proactively to all of their concern
  • Lead F&B team by attracting, recruiting, training and appraising talented personnel

Retail Shop Operation Manager

Catering Dim Sum Brasserie
04.2017 - 05.2018
  • Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork

Operations Manager

Cookoo group
03.2015 - 04.2017
  • Health and safety of the workforce
  • Personal ongoing self-development and personal growth as an employee

Shop Manager

Chuan Shao Restaurant
03.2014 - 03.2015
  • Manage and oversee the entire restaurant operation
  • Plan and develop the overall restaurant marketing strategy

General Manager

Old Town White Coffee
03.2013 - 03.2014
  • Training and evaluate staff performance
  • Implement innovative strategies to improve productivity and sales
  • Monitor all Food Hygiene, Health and Safety policies and procedures as well a legal requirements are followed
  • Manage controls of food, labour and variable costs within your budget ensuring all the tools are in place to deliver targets

Education

Hygiene Manager Course
01-2005

Food & Beverage Supervisory Certificate Course
01-1997

Performance Management Training
01-1996

The Wine Appreciation Course Cigar Training Cour
01-1995

Train The Trainers Workshop
01-1995

Matteo Ricci College Kowloon
01-1978

Skills

Employee Scheduling

Customer Engagement

Customer Service

Sales Analysis

Timeline

Administrative Manager

Sun Kong Restaurant
05.2021 - 04.2023

Driver

Uber
01.2020 - 12.2021

Operations Manager

Cookoo group
04.2019 - 03.2020

Shop Manager

Nippon Sushi Dining
05.2018 - 01.2019

Retail Shop Operation Manager

Catering Dim Sum Brasserie
04.2017 - 05.2018

Operations Manager

Cookoo group
03.2015 - 04.2017

Shop Manager

Chuan Shao Restaurant
03.2014 - 03.2015

General Manager

Old Town White Coffee
03.2013 - 03.2014

Operations Director

Sugar K Karaoke
4 2023 - 9 2024

Hygiene Manager Course

Food & Beverage Supervisory Certificate Course

Performance Management Training

The Wine Appreciation Course Cigar Training Cour

Train The Trainers Workshop

Matteo Ricci College Kowloon
Sing Keung ,Gary ChengOperations Manager