Sin Po Man (Nicole)
Flight Attendant
Room 1507, Shek Ning House, Shek Lei Estate, Kwai Chung
Summary
Personable and people-oriented flight attendant in flight operations and procedures while providing excellent customer service to passengers. Outgoing and self-motivated with strong customer-oriented approach and excellent communication skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Flight Attendant
Greater Bay Airlines Company Limited
04.2023 - Current
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Completed pre-flight safety checks to reinforce passenger safety.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Used excellent customer service skills in addressing passengers' needs.
Flight Attendant
Hong Kong Dragon Airlines Limited
04.2019 - 12.2020
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Accounting Clerk
China Communication Services International Limited
07.2018 - 03.2019
- Perform general accounting functions including G/L vouchers, invoicing,
- To assist in month-end closing, preparation of accounting and financing analysis and reports;
- Supported management by processing invoices and documents with consistent on-time delivery.
Accounts Officer
Anglo-Eastern Ship Management Limited
04.2017 - 02.2018
- Handle accounts payable and petty cash reimbursement
- Assist in month-end closing and general accounts administration
- Answer client inquiries and dispense advanced information about financing options accurately and quickly.
Receptionist/Cashier/
China Bar Signature Buffet
07.2013 - 12.2014
- Welcomes customers by greeting them, in person or on the telephone; handling reservations and answering inquiries.
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Education
Bachelor of Commerce - Accounting
Deakin University
Melbourne, Australia 01.2014 - 01.2017
Diploma of Commerce - Business
Melbourne Institute of Business And Technology
Melbourne, Australia 01.2013 - 01.2014
Skills
- Communication Skills
- Interpersonal skills
- Problem solving
- Adaptability and flexibility
Software
Timeline
Flight Attendant
Greater Bay Airlines Company Limited
04.2023 - Current
Flight Attendant
Hong Kong Dragon Airlines Limited
04.2019 - 12.2020
Accounting Clerk
China Communication Services International Limited
07.2018 - 03.2019
Accounts Officer
Anglo-Eastern Ship Management Limited
04.2017 - 02.2018
Bachelor of Commerce - Accounting
Deakin University
01.2014 - 01.2017
Receptionist/Cashier/
China Bar Signature Buffet
07.2013 - 12.2014
Diploma of Commerce - Business
Melbourne Institute of Business And Technology
01.2013 - 01.2014
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