Sin Po Man (Nicole)
Flight Attendant
Room 1507, Shek Ning House, Shek Lei Estate, Kwai Chung
Summary
Personable and people-oriented flight attendant in flight operations and procedures while providing excellent customer service to passengers. Outgoing and self-motivated with strong customer-oriented approach and excellent communication skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Flight Attendant
Greater Bay Airlines Company Limited
Hong Kong
04.2023 - Current
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Completed pre-flight safety checks to reinforce passenger safety.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Used excellent customer service skills in addressing passengers' needs.
Flight Attendant
Hong Kong Dragon Airlines Limited
Hong Kong, China
04.2019 - 12.2020
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Accounting Clerk
China Communication Services International Limited
Hong Kong
07.2018 - 03.2019
- Perform general accounting functions including G/L vouchers, invoicing,
- To assist in month-end closing, preparation of accounting and financing analysis and reports;
- Supported management by processing invoices and documents with consistent on-time delivery.
Accounts Officer
Anglo-Eastern Ship Management Limited
Hong Kong, China
04.2017 - 02.2018
- Handle accounts payable and petty cash reimbursement
- Assist in month-end closing and general accounts administration
- Answer client inquiries and dispense advanced information about financing options accurately and quickly.
Receptionist/Cashier/
China Bar Signature Buffet
Melbourne, Australia
07.2013 - 12.2014
- Welcomes customers by greeting them, in person or on the telephone; handling reservations and answering inquiries.
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Education
Bachelor of Commerce - Accounting
Deakin University
Melbourne, Australia 01.2014 - 01.2017
Diploma of Commerce - Business
Melbourne Institute of Business And Technology
Melbourne, Australia 01.2013 - 01.2014
Skills
- Communication Skills
- Interpersonal skills
- Problem solving
- Adaptability and flexibility
Software
Timeline
Flight Attendant
Greater Bay Airlines Company Limited
04.2023 - Current
Flight Attendant
Hong Kong Dragon Airlines Limited
04.2019 - 12.2020
Accounting Clerk
China Communication Services International Limited
07.2018 - 03.2019
Accounts Officer
Anglo-Eastern Ship Management Limited
04.2017 - 02.2018
Bachelor of Commerce - Accounting
Deakin University
01.2014 - 01.2017
Receptionist/Cashier/
China Bar Signature Buffet
07.2013 - 12.2014
Diploma of Commerce - Business
Melbourne Institute of Business And Technology
01.2013 - 01.2014