SIN MING HO
Summary
Experienced IT professional skilled in website design, networking, and database management. Strong technical abilities and exceptional interpersonal skills for effective client interaction.
Overview
8
8
years of professional experience
Work History
Technical Support Services
CCC Kei Yuen College
02.2025 - Current
- Managed network operations using Huawei switches, ensuring optimal performance and minimal downtime for 100+ users.
- Configured and maintained next-generation firewalls (NGFW), enhancing network security and reducing potential threats by 80%.
- Resolved daily client computer issues, including Active Directory trust problems and data recovery, improving client satisfaction.
- Administered Windows and Linux servers in a virtualized environment, increasing system efficiency and reducing operational costs by 20%.
- Developed and implemented network solutions that improved connectivity and reduced latency for 6 departments.
- Conducted training sessions for staff on troubleshooting common IT issues, resulting in a 80% decrease in support requests.
Funeral Consultant
Allthebest Consultation
01.2020 - Current
- Collect and analyze client needs to design and deliver tailored funeral plans.
- Contributed to the design, development, and maintenance of the company website on a non-local cloud platform, improving accessibility and user experience.
- Enhanced website SEO performance, leading to increased organic traffic and engagement through effective social media integration.
- Edited and optimized photos and videos for website media use, ensuring high-quality visual content that resonates with clients.
part-time Assistant clerk
明醫中醫
01.2021 - 01.2024
- Designed and implemented network solutions for daily operations, ensuring seamless connectivity and user satisfaction across the office environment.
- Performed regular maintenance on company desktops and laptops, achieving reduction in downtime and enhancing overall productivity.
- Installed and configured essential software applications, streamlining workflows and improving efficiency for all staff members.
- Upgraded hardware components as needed, resulting in a 30% increase in system performance and reliability.
- Provided technical support to staff, resolving issues promptly and contributing to a improvement in user satisfaction ratings.
- Conducted training sessions on software usage, empowering employees to utilize tools effectively and independently.
Assistant specialist
Hong Kong Polytechnic University
01.2018 - 01.2019
- Executed daily data entry tasks with precision, maintaining a 90% accuracy rate in documentation.
- Maintained organized filing systems and efficiently handled administrative tasks, contributing to a streamlined office environment.
- Conducted thorough research on market trends, enabling the development of effective security plans tailored to client needs.
- Reviewed and updated user guide documents for accuracy, enhancing user experience and satisfaction.
- Automated office procedures, including correspondence management, which improved efficiency and reduced manual errors.
- Followed management directives meticulously to complete daily paperwork and data entry tasks, ensuring compliance and accuracy.
Part-time Executive Assistant II
Vocational Training Council
01.2017 - 01.2018
- Coordinated and executed scheduling tasks, ensuring all appointments were met on time, which improved overall office efficiency by 10%.
- Acquired and applied new software skills to streamline daily operations, resulting in a 30% increase in productivity.
- Designed and implemented strategies for performance improvement, leading to a 20% enhancement in team output and satisfaction.
- Managed office supplies and resources effectively, reducing costs by 20% while maintaining quality service.
- Developed a tracking system for project deadlines, which improved task completion rates by 30%.
Education
BSc (Hons) - Business Information Technology
Coventry University
01.2018
Higher Diploma - Computer Engineering
Hong Kong Institute of Vocational Education
01.2017
Skills
- Proficient in Microsoft Office
- Network infrastructure management
- Linux and Windows proficiency
- Python development
- MySQL database development
- Search engine optimization
- Customer service
- Problem-solving
- Cross-functional teamwork
Language
Cantonese
Bilingual or Proficient (C2)
English
Intermediate (B1)
Putonghua
Elementary (A2)
Timeline
Technical Support Services
CCC Kei Yuen College
02.2025 - Current
part-time Assistant clerk
明醫中醫
01.2021 - 01.2024
Funeral Consultant
Allthebest Consultation
01.2020 - Current
Assistant specialist
Hong Kong Polytechnic University
01.2018 - 01.2019
Part-time Executive Assistant II
Vocational Training Council
01.2017 - 01.2018
BSc (Hons) - Business Information Technology
Coventry University
Higher Diploma - Computer Engineering
Hong Kong Institute of Vocational Education
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