Sikha Limbu
Hong Kong
Summary
Dynamic professional with experience at Ricova, excelling in export documentation and logistics optimization. Proven ability in customer service and attention to detail, enhancing delivery efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Junior Dental Surgeon Assistant
Diestel & Partners
04.2025 - Current
- Supported dental team by preparing instruments and ensuring cleanliness of work areas.
- Maintained a sterile work environment, ensuring the safety of both staff and patients during dental procedures.
Export Documentation Executive
Ricova
04.2023 - 07.2024
- Processed export documentation accurately, ensuring compliance with international regulations.
- Coordinated shipment schedules, optimizing logistics to enhance delivery efficiency.
- Maintained organized records of shipping documents for easy retrieval and audit purposes.
- Ensured timely submission of required export paperwork, resulting in increased customer satisfaction levels.
Online Customer Service Representative
HKT Premier
03.2017 - 10.2022
- Provided exceptional support to customers via live chat and email, resolving inquiries efficiently.
- Maintained accurate customer records in CRM systems, ensuring data integrity and accessibility.
- Assisted in troubleshooting technical issues for customers, improving overall satisfaction rates.
- Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
Education
BBA - Risk Management
University of Essex
United Kingdom03-2027
Associate in Marketing - Business
Community College of City University
Kowloon Tong07-2017
Skills
- Customer service
- Time management
- Attention to detail
- Multitasking
- Critical thinking
Timeline
Junior Dental Surgeon Assistant
Diestel & Partners
04.2025 - Current
Export Documentation Executive
Ricova
04.2023 - 07.2024
Online Customer Service Representative
HKT Premier
03.2017 - 10.2022
BBA - Risk Management
University of Essex
Associate in Marketing - Business
Community College of City University
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