Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sikha Limbu

Hong Kong

Summary

Dynamic professional with experience at Ricova, excelling in export documentation and logistics optimization. Proven ability in customer service and attention to detail, enhancing delivery efficiency and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Junior Dental Surgeon Assistant

Diestel & Partners
04.2025 - Current
  • Supported dental team by preparing instruments and ensuring cleanliness of work areas.
  • Maintained a sterile work environment, ensuring the safety of both staff and patients during dental procedures.

Export Documentation Executive

Ricova
04.2023 - 07.2024
  • Processed export documentation accurately, ensuring compliance with international regulations.
  • Coordinated shipment schedules, optimizing logistics to enhance delivery efficiency.
  • Maintained organized records of shipping documents for easy retrieval and audit purposes.
  • Ensured timely submission of required export paperwork, resulting in increased customer satisfaction levels.

Online Customer Service Representative

HKT Premier
03.2017 - 10.2022
  • Provided exceptional support to customers via live chat and email, resolving inquiries efficiently.
  • Maintained accurate customer records in CRM systems, ensuring data integrity and accessibility.
  • Assisted in troubleshooting technical issues for customers, improving overall satisfaction rates.
  • Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.

Education

BBA - Risk Management

University of Essex
United Kingdom
03-2027

Associate in Marketing - Business

Community College of City University
Kowloon Tong
07-2017

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Multitasking
  • Critical thinking

Timeline

Junior Dental Surgeon Assistant

Diestel & Partners
04.2025 - Current

Export Documentation Executive

Ricova
04.2023 - 07.2024

Online Customer Service Representative

HKT Premier
03.2017 - 10.2022

BBA - Risk Management

University of Essex

Associate in Marketing - Business

Community College of City University

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Sikha Limbu