Ms Office
Sidra Adnan
Costomer Service And Administrative Support Staff
Shatin,N.T
Summary
Dedicated professional with over 3 years of experience in Hong Kong's social service sector, focusing on ethnic minority youth and women. Skilled in staff roster coordination, grassroots outreach, and program management. Experienced in data compilation and report writing, with strong networking capabilities within community and religious organizations. Prepared to apply cross-cultural insights and supervisory expertise to support the center's mission of integration.
Overview
4
4
years of professional experience
6
6
Certifications
8
8
Languages
Work History
Full Time Contract Research Assistant
Hong Kong Metropolitan University
05.2025 - 12.2025
- Data Analysis: Engaged in data collection and analysis regarding EM service gaps; developed recommendations for further research topics.
- Administrative Support: Handled administrative responsibilities including scheduling, data entry, report preparation, and manuscript writing.
Part Time-Project Liaison Officer
Multicultural Health Services (MCHS HK)
06.2024 - 10.2025
- Team Leadership: Trained and supervised a team of 10 volunteers in delivering culturally sensitive services, directly supporting the goal to 'train and lead the team.'
- Programme Management: Designed posters and conducted media marketing to promote culturally tailored health awareness campaigns and job hunting leadership skills.
- Documentation: Translated educational documents between English, Hindi, and Urdu to support programme materials.
Full-Time Ethnic Minority District Ambassador
Sham Shui Po IFSC Center, ISSHK
11.2024 - 05.2025
- Supervision & Rostering: Oversaw daily operations of EM support services, managing a caseload of 50+ clients weekly and coordinating staff schedules.
- Outreach: Engaged actively with ethnic minorities through poster design and media marketing to promote center services.
- Workshop Facilitation: Conducted workshops on job hunting and career development for ethnic minority women.
- Interpretation & Translation: Translated government documents and forms between English, Hindi, Urdu, and Cantonese for client referrals.
Part-Time Mental Health Ambassador
Zubin Foundation
09.2024 - 05.2025
- Data Collection & Analysis: Conducted data collection through interviews with EM youth, providing interpretation services in multiple languages to ensure accurate data.
- Programme Support: Managed administrative tasks, created culturally relevant posters, and assisted in budgeting for mental health awareness event.
Part-Time Internship Youth Ambassador
HOPE Center, ISSHK
09.2024 - 11.2024
- Program Implementation: Developed and implemented community programs that improved service accessibility for 200+ EM community members.
- Reporting: Prepared monthly reports on program outcomes and participant feedback for project leads.
- Networking: Collaborated with 5+ government agencies and NGOs to enhance service coordination and referral pathways.
Full Time-Project Manager / Finance Secretary
Pakistan Doctor Academy
05.2022 - 05.2024
- Program Design: Designed and implemented community programs focused on career enhancement and leadership development.
- Event Management: Oversaw event organization and budgeting, ensuring programs were delivered on time and within financial constraints.
Education
Master in Education And Language - Educational Leadership And Management
Higher Education Commission
01-2026
Bachelor of Science - Physical Medicine And Rehab Sciences
Jinnah Sindh Medical University
Pakistan04-2024
Higher Secondary School - Pre-Medical
Board of Intermediate Education
Pakistan01-2017
Skills
Workforce management Training and development Compensation administration Schedule optimization
Networking and outreach Grassroots community engagement Relations with ethnic minorities Partnerships with religious organizations Community needs evaluation
Data reporting and analysis Data synthesis using SPSS Preparation of government reports Writing case referrals
Management of programmes Conducting workshops Implementing training plans Organizing events
Office support functions Client management Interdepartmental referrals Document interpretation
Certification
Mental Health Ambassador Course - Zubin Foundation
Software
Canva
Phyton
Web design
Timeline
Full Time Contract Research Assistant
Hong Kong Metropolitan University
05.2025 - 12.2025
Full-Time Ethnic Minority District Ambassador
Sham Shui Po IFSC Center, ISSHK
11.2024 - 05.2025
Part-Time Mental Health Ambassador
Zubin Foundation
09.2024 - 05.2025
Part-Time Internship Youth Ambassador
HOPE Center, ISSHK
09.2024 - 11.2024
Part Time-Project Liaison Officer
Multicultural Health Services (MCHS HK)
06.2024 - 10.2025
Full Time-Project Manager / Finance Secretary
Pakistan Doctor Academy
05.2022 - 05.2024
Higher Secondary School - Pre-Medical
Board of Intermediate Education
Master in Education And Language - Educational Leadership And Management
Higher Education Commission
Bachelor of Science - Physical Medicine And Rehab Sciences
Jinnah Sindh Medical University