Siddhartha Kuniyil
Kochi, KL
Summary
Dynamic Business Analyst with a proven track record at Fragomen Immigration Services, specializing in business process improvement and exceptional communication. Excelled in cross-functional collaboration, leading to significant project enhancements. Skilled in consulting, research, and client experience management, demonstrating strong leadership and a keen eye for detail through impactful process auditing and file documentation.
Overview
5
5
years of professional experience
Work History
Client Service Analyst
Fragomen Immigration Services
Kochi, Kerala
05.2022 - Current
- Immigration Programme Manager Support (IPM)
- Data Collection and Coordination - Gather and consolidate data related to immigration cases, ensuring accuracy and completeness for reporting and analysis.
- Single Point of Contact (SPOC) - SABCO - took ownership of a high-volume portfolio, overseeing the management of over 300 clients with limited existing protocol documentation.
- Acted as the central point of communication for client queries and requests, ensuring a seamless and efficient response mechanism to improve service delivery.
- Project Management - Manage onboarding and offboarding projects, as well as cleanup initiatives, to ensure smooth transitions and compliance with immigration policies.
- Billing - Assisting with billing, reviewing, and verifying billing information before submission.
- Billing Audits - Conducting audits to ensure the accuracy of invoices.
- Reporting - Creating custom reports as per the client requirement.
- Sending Scheduled reports to designated recipients.
- Developing reports according to the specific needs.
Renewal Specialist
BYJUS The Learning App
06.2020 - 09.2022
English Editor
Deluxe Entertainment Service Pvt Ltd
07.2019 - 03.2020
- Got cross-trained in two different departments in a span of eight months; namely, Live Captioning and Transcription/confirming/Timing
Education
Post Graduation - English Language and Literature
St. Aloysius College
Mangalore01.2018
Under Graduation - English Language And Literature
Christ College
01.2016
Skills
- Business process improvement
- Consulting
- Copyediting
- Proofreading
- Strong leadership
- Research and due diligence
- Exceptional communication
- Client experience management
- Project assistance
- Process auditing
- File documentation
Volunteer Experience
- Received the opportunity to teach the students of B.A English Department of St Aloysius college for two years in my Post Graduation.
- Completed one year course on Psychology as the part of the syllabus in 2017 - 2018.
- Member of the Editorial Board of Departmental Magazine of St Aloysius College, Mangalore, 2018.
Timeline
Client Service Analyst
Fragomen Immigration Services
05.2022 - Current
Renewal Specialist
BYJUS The Learning App
06.2020 - 09.2022
English Editor
Deluxe Entertainment Service Pvt Ltd
07.2019 - 03.2020
Post Graduation - English Language and Literature
St. Aloysius College
Under Graduation - English Language And Literature
Christ College
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