Shun Hei Lai
Assistant Clubhouse Manager
Hong Kong ,Kowloon
Summary
Over 3 years of experience working in clubs and managing staff teams. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
8
8
Certifications
Work History
Assistant Clubhouse Manager
Pulse Fitness Management Consultant Company Limited
09.2021 - Current
- Oversee the clubhouse daily operation
- Monitor the staffing and service standard of the clubhouse
- Plan, organize and execute recreational programs and activities for the residents
- Establish good relationship with residents and handle their complaints and request
- In charge of recruiting and retaining club personnel and staff performance appraisal
Senior Clubhouse Officer
Pulse Fitness Management Consultant Company Limited
10.2019 - 09.2021
- Coach and supervise frontline staff to ensure daily operation goes smooth
- Liaise and coordinate with contractors and vendors (cleaning, maintenance team)
- Prepare materials for event planning and ad hoc activities
- Carry Out Administration Work
- Maintain essential manpower for operation
- Assist the Clubhouse Manager with the daily operation of the residential clubhouse
Clubhouse Officer
Pulse Fitness Management Consultant Company Limited
11.2018 - 09.2019
- Offer front desk Customer Service and support
- Assist in special functions and events
Shop assistant
TRONTOSPORTS BIGPACK
01.2018 - 10.2018
- Assist customer to have a pleasant shopping experience
Clubhouse Assistant
Sceneway Garden
05.2016 - 10.2018
- Managing swimming pool safety and security
- Customer services and support
Badminton Teaching Assistant
C&MA Sun Kei Primary School
09.2015 - 12.2015
- Organized and managed training program for up to 30 students
Badminton Teaching Assistant
Yaumati Catholic Primary School, Hoi Wang
07.2015 - 08.2015
- Organized and managed training program for up to 30 students
Shop assistant
Pricerite Group Limited
06.2015 - 08.2015
- Managing incoming and outgoing correspondence
Education
Management
Sheffield Hallam University, Kong Institute of Vocational Education
09.2017 - 05.2018
Higher Diploma of Leisure Management -
Hong Kong Institute of Vocational Education (Chai
09.2015 - 05.2017
Secondary Education (HKDSE) -
S.K.H Kei Hau Secondary School, Kong Diploma
09.2009 - 09.2015
Skills
Decision-Making
undefinedAccomplishments
- Lai Shun Hei, Kenny
- Gender: Male
- Nationality: Chinese
- Notice Period:1 month
- Email: kennyshlai@gmail.com
- Mobile: 97808181
Certification
Certificate of English for International Communication (ETS TOEIC)(2014)
Timeline
Assistant Clubhouse Manager
Pulse Fitness Management Consultant Company Limited
09.2021 - Current
Senior Clubhouse Officer
Pulse Fitness Management Consultant Company Limited
10.2019 - 09.2021
Clubhouse Officer
Pulse Fitness Management Consultant Company Limited
11.2018 - 09.2019
Shop assistant
TRONTOSPORTS BIGPACK
01.2018 - 10.2018
Management
Sheffield Hallam University, Kong Institute of Vocational Education
09.2017 - 05.2018
Clubhouse Assistant
Sceneway Garden
05.2016 - 10.2018
Higher Diploma of Leisure Management -
Hong Kong Institute of Vocational Education (Chai
09.2015 - 05.2017
Badminton Teaching Assistant
C&MA Sun Kei Primary School
09.2015 - 12.2015
Badminton Teaching Assistant
Yaumati Catholic Primary School, Hoi Wang
07.2015 - 08.2015
Shop assistant
Pricerite Group Limited
06.2015 - 08.2015
Secondary Education (HKDSE) -
S.K.H Kei Hau Secondary School, Kong Diploma
09.2009 - 09.2015
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