Shun Hei Lai
Assistant Clubhouse Manager
Hong Kong ,Kowloon
Summary
Over 3 years of experience working in clubs and managing staff teams. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
8
8
Certifications
Work History
Assistant Clubhouse Manager
Pulse Fitness Management Consultant Company Limited
09.2021 - Current
- Oversee the clubhouse daily operation
- Monitor the staffing and service standard of the clubhouse
- Plan, organize and execute recreational programs and activities for the residents
- Establish good relationship with residents and handle their complaints and request
- In charge of recruiting and retaining club personnel and staff performance appraisal
Senior Clubhouse Officer
Pulse Fitness Management Consultant Company Limited
10.2019 - 09.2021
- Coach and supervise frontline staff to ensure daily operation goes smooth
- Liaise and coordinate with contractors and vendors (cleaning, maintenance team)
- Prepare materials for event planning and ad hoc activities
- Carry Out Administration Work
- Maintain essential manpower for operation
- Assist the Clubhouse Manager with the daily operation of the residential clubhouse
Clubhouse Officer
Pulse Fitness Management Consultant Company Limited
11.2018 - 09.2019
- Offer front desk Customer Service and support
- Assist in special functions and events
Shop assistant
TRONTOSPORTS BIGPACK
01.2018 - 10.2018
- Assist customer to have a pleasant shopping experience
Clubhouse Assistant
Sceneway Garden
05.2016 - 10.2018
- Managing swimming pool safety and security
- Customer services and support
Badminton Teaching Assistant
C&MA Sun Kei Primary School
09.2015 - 12.2015
- Organized and managed training program for up to 30 students
Badminton Teaching Assistant
Yaumati Catholic Primary School, Hoi Wang
07.2015 - 08.2015
- Organized and managed training program for up to 30 students
Shop assistant
Pricerite Group Limited
06.2015 - 08.2015
- Managing incoming and outgoing correspondence
Education
Management
Sheffield Hallam University, Kong Institute of Vocational Education
09.2017 - 05.2018
Higher Diploma of Leisure Management -
Hong Kong Institute of Vocational Education (Chai
09.2015 - 05.2017
Secondary Education (HKDSE) -
S.K.H Kei Hau Secondary School, Kong Diploma
09.2009 - 09.2015
Skills
Decision-Making
undefinedAccomplishments
- Lai Shun Hei, Kenny
- Gender: Male
- Nationality: Chinese
- Notice Period:1 month
- Email: kennyshlai@gmail.com
- Mobile: 97808181
Certification
Certificate of English for International Communication (ETS TOEIC)(2014)
Timeline
Assistant Clubhouse Manager
Pulse Fitness Management Consultant Company Limited
09.2021 - Current
Senior Clubhouse Officer
Pulse Fitness Management Consultant Company Limited
10.2019 - 09.2021
Clubhouse Officer
Pulse Fitness Management Consultant Company Limited
11.2018 - 09.2019
Shop assistant
TRONTOSPORTS BIGPACK
01.2018 - 10.2018
Management
Sheffield Hallam University, Kong Institute of Vocational Education
09.2017 - 05.2018
Clubhouse Assistant
Sceneway Garden
05.2016 - 10.2018
Higher Diploma of Leisure Management -
Hong Kong Institute of Vocational Education (Chai
09.2015 - 05.2017
Badminton Teaching Assistant
C&MA Sun Kei Primary School
09.2015 - 12.2015
Badminton Teaching Assistant
Yaumati Catholic Primary School, Hoi Wang
07.2015 - 08.2015
Shop assistant
Pricerite Group Limited
06.2015 - 08.2015
Secondary Education (HKDSE) -
S.K.H Kei Hau Secondary School, Kong Diploma
09.2009 - 09.2015
Certificate of English for International Communication (ETS TOEIC)(2014)
Certificate of Physical Fitness Foundation (Physical Fitness Association of Hong Kong, China) (2015)
Basic knowledge about gymnastic and physiological
2015 - 2016 Vcare(ive(CW)) Member
2016 - 2017 Hong Kong Sevens volunteers
Certificate of the associated Board of the Royal Schools of Music (ABRSM)
Certificate of the Advanced level Chinese Percussion Instrumental
Music Training Scheme (Leisure and Cultural Services Department)
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