Shun Hei Lai
Clubhouse Manager
Kowloon
Summary
Over 6 years of experience working in clubs and managing staff teams. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
Work History
Clubhouse Manager
Pulse Recreation and Cultural Management Limited
06.2024 - Current
- Boosted overall club atmosphere with the creation of engaging social programs and activities for members to enjoy.
- . Increased efficiency of daily operations by analyzing workflows; identifying areas for improvement; initiating changes as necessary.
- Increased event revenue by effectively promoting club facilities and coordinating successful events.
- Developed strong relationships with vendors to negotiate favorable contracts for goods and services required at the clubhouse.
Clubhouse Manager
Pulse Fitness Management Consultant Company Limited
09.2023 - Current
- Directly Management and lead operational objectives, aim of enhancing overall operational quality and efficiency.
- Handle enquires and complaints
- Perform other duties as assigned by senior management
- Monitor site staffs and clubhouse performance and ensure all safety, sanitation, preventive maintenance
- In charge of recruiting and retaining club personnel and staff performance appraisal
Assistant Clubhouse Manager
Pulse Fitness Management Consultant Company Limited
09.2022 - 08.2023
- Monitor daily operation of the Clubhouse
- Handle enquires and complaints
- Planning and implementing programs and activities which best meet the residents' interests and preferences
- Monitor site staffs and clubhouse performance and ensure all safety, sanitation, preventive maintenance
- In charge of recruiting and retaining club personnel and staff performance appraisal
Assistant Clubhouse Manager
Pulse Fitness Management Consultant Company Limited
09.2021 - 08.2022
- Oversee clubhouse daily operation
- Monitor staffing and service standard of clubhouse
- Plan, organize and execute recreational programs and activities for residents
- Establish good relationship with residents and handle their complaints and request
- Maintain essential manpower for operation
Senior Clubhouse Officer
Pulse Fitness Management Consultant Company Limited
10.2019 - 09.2021
- Coach and supervise frontline staff to ensure daily operation goes smooth
- Liaise and coordinate with contractors and vendors (cleaning, maintenance team)
- Prepare materials for event planning and ad hoc activities
Clubhouse Officer
Pulse Fitness Management Consultant Company Limited
11.2018 - 09.2019
- Offer front desk Customer Service and support
- Assist in special functions and events
Shop assistant
TRONTOSPORTS BIGPACK
01.2018 - 10.2018
- Assist customer to have a pleasant shopping experience
Clubhouse Assistant
Sceneway Garden
05.2016 - 10.2018
- Managing swimming pool safety and security
- Customer services and support
Shop assistant
Pricerite Group Limited
06.2015 - 08.2015
- Managing incoming and outgoing correspondence
Education
Bachelor of Science - Event & Leisure Management
Sheffield Hallam University
09.2017 - 05.2018
Higher Diploma - undefined
Hong Kong Institute of Vocational Education
09.2015 - 05.2017
Secondary Education - HKDSE
S.K.H Kei Hau Secondary School
09.2009 - 09.2015
Skills
- Decision-Making
- Organization and Time Management
- Problem-Solving
- Equipment operation and maintenance
- MS Excel
- PowerPoint
- Word
- Access
Certification
Certificate of English for International Communication (ETS TOEIC), 2014
Personal Information
- Notice Period: 1 month
- Gender: Male
- Nationality: Chinese
Timeline
Clubhouse Manager
Pulse Recreation and Cultural Management Limited
06.2024 - Current
Clubhouse Manager
Pulse Fitness Management Consultant Company Limited
09.2023 - Current
Assistant Clubhouse Manager
Pulse Fitness Management Consultant Company Limited
09.2022 - 08.2023
Assistant Clubhouse Manager
Pulse Fitness Management Consultant Company Limited
09.2021 - 08.2022
Senior Clubhouse Officer
Pulse Fitness Management Consultant Company Limited
10.2019 - 09.2021
Clubhouse Officer
Pulse Fitness Management Consultant Company Limited
11.2018 - 09.2019
Shop assistant
TRONTOSPORTS BIGPACK
01.2018 - 10.2018
Bachelor of Science - Event & Leisure Management
Sheffield Hallam University
09.2017 - 05.2018
Clubhouse Assistant
Sceneway Garden
05.2016 - 10.2018
Higher Diploma - undefined
Hong Kong Institute of Vocational Education
09.2015 - 05.2017
Shop assistant
Pricerite Group Limited
06.2015 - 08.2015
Secondary Education - HKDSE
S.K.H Kei Hau Secondary School
09.2009 - 09.2015
Similar Profiles
Shun Hei LaiShun Hei Lai
Assistant Clubhouse Manager at Pulse Fitness Management Consultant Company LimitedAssistant Clubhouse Manager at Pulse Fitness Management Consultant Company Limited
Kim NurmiKim Nurmi
Heritage Crossing Manager at City Of Garland Parks, Recreation & Cultural ArtsHeritage Crossing Manager at City Of Garland Parks, Recreation & Cultural Arts
Kamohelo SefoliKamohelo Sefoli
Maintenance Officer at Lehakoe Recreation & Cultural CentreMaintenance Officer at Lehakoe Recreation & Cultural Centre