Shum Wai Man, Maggie

• Verified contract detail signed by client to ensure compliance with company policies
• Communicated with different third-party and merchant for provide service
• Work close with internal teams: growth,marketing and sales team for different campaign or project
• Arranged and provided training for client on payment service via faced-to-faced of phone
• Organized sale administration duties including materials handling and distributions

• Promoted product on different sale channel, for example Fortress

• Helped to arrange marketing event, for example Vivo flagship launch

• Built relationship with customers during sales and post-sales

• Sought and secured sales and analyzed sales performance

● Edited and took promotional videos and photos using Power Director,
EaseUS Video Editor and VUE
● Managed company Facebook page and Instagram daily and uploaded
video on YouTube channel monthly
● Created and ran a guided tour for the restaurant about 80’s Hong Kong and cuisine and visited CRHK 903 radio show You Are The Best for the guided tour promotion

● Arranged delivery service to customer and coordinated between logistic team and customer to solve operations issues

● Handled complaints and phone enquiries, arranged refund with seniors in different teams daily

● Set up event display monthly