Hi, I’m
Shuk Fun Sophine Lee
Adminstration
Ho Man Tin,HK
Summary
Accomplished Customer Service Representative and Director with a proven track record at Chu Kong Shipping Enterprises, enhancing customer loyalty through exceptional complaint resolution and empathy. Skilled in problem-solving and adaptability, I spearheaded team efficiency improvements and strategic planning at Warpwise Service Ltd., significantly boosting project outcomes and team collaboration.
Overview
21
years of professional experience
2
Languages
Work History
Chu Kong Shipping Enterprises (Holiding) Co. Ltd.
Customer Service Representative
03.2024 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Warpwise Service Ltd.
Director
04.2004 - 07.2019
Job overview
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
Education
Matteo Ricci College Wanchai, Hong Kong
No Degree from Form 5
07-1978
Skills
Customer service
Timeline
Customer Service Representative
Chu Kong Shipping Enterprises (Holiding) Co. Ltd.
03.2024 - Current
Director
Warpwise Service Ltd.
04.2004 - 07.2019
Matteo Ricci College
No Degree from Form 5
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