Adobe Photoshop
Shui Lon Paul Lam
Customer Service Officer
China Hong Kong
Your Ideas Work When You Start Working
Lam Shui Lon Paul
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
Customer Service Officer
1823 Efficiency Office
China Hong Kong
05.2023 - 08.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers with phone calls, emails, and posts every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and complaints.
- Completed data entry to record call notes, suggestions and questions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with clients regarding their complaints and replies from governmental departments
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Company Secretarial and Administrative Assistant
Ko Wai International Trading Company
China Hong Kong
01.2021 - 05.2023
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed strategies to streamline and improve office procedures.
- Assisted development and implementation of new administrative procedures.
- Managed department budgets and generated financial reports for management review.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Multimedia Design Officer
Intersing Creative Production Limited
China Hong Kong
09.2017 - 12.2019
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Managed digital archives to maintain organized file management system of images and video clips.
- Assisted with post-production of video archives by scrubbing, cataloging and organizing clips.
- Created engaging and eye-catching graphics that were used in online ads and in social media campaigns.
- Manipulated color, light, texture and shadows to make objects and characters appear lifelike.
- Provided clients with print and online advertising solutions for brand awareness, promotional product sales and special events.
- Prepared and designed flyers, illustrations, brochures and photographic work using Indesign, Photoshop and Illustrator.
- Used InDesign, Adobe Illustrator and Photoshop to create design ideas.
- Produced multiple views of each product
- Handled lighting, composition and photo styling
- Digitally edited photos to enhance appearance
Internship Multimedia Designer
Grey Group Hong Kong
China Hong Kong
06.2013 - 08.2013
- Optimized and re-cut image and video files by identifying clips, editing and encoding videos and pulling screengrabs.
- Managed digital archives to maintain organized file management system of images and video clips.
- Translated video, graphics and audio animation into distributable formats.
- Managed several lucrative projects simultaneously and delivered each one on time and within budget.
- Cultivated professional working relationships with marketing department, other design personnel and clients.
- Brainstormed ideas with other members of design team, collaborating on production of advertisement campaigns.
- Manipulated color, light, texture and shadows to make objects and characters appear lifelike.
- Used InDesign, Adobe Illustrator and Photoshop to create design ideas.
Education
Bachelor of Science - Business Administration And Management
08.2013 - 07.2017
Combine Concentration - Digital Media
08.2013 - 07.2017
Associate of Arts - General Liberal Art
09.2012 - 08.2013
Middle School Diploma -
09.2006 - 06.2012
Skills
Service recommendations
Documentation and reporting
Inbound and outbound calling
Account management
Complaint resolution
Report preparation
Administrative support
Multi-line phone talent
Service standard compliance
Creative problem solving
Technical Support
Design improvements
Graphics designs
Written Communication
Software
Adobe Illustrator
Adobe InDesign
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Microsoft Access
Dream AI
Wordtune AI
Rytr AI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Officer - 1823 Efficiency Office
05.2023 - 08.2023
Company Secretarial and Administrative Assistant - Ko Wai International Trading Company
01.2021 - 05.2023
Multimedia Design Officer - Intersing Creative Production Limited
09.2017 - 12.2019
Albright College - Bachelor of Science, Business Administration And Management
08.2013 - 07.2017
Albright College - Combine Concentration, Digital Media
08.2013 - 07.2017
Internship Multimedia Designer - Grey Group Hong Kong
06.2013 - 08.2013
Middlesex County College - Associate of Arts, General Liberal Art
09.2012 - 08.2013
Heung To Middle School - Middle School Diploma,
09.2006 - 06.2012