Ryan Lam
Hong Kong
Summary
With a proven track record at Koelnmesse, I excel in project management and customer service, enhancing brand visibility and orchestrating international business development. Leveraging skills in office management and administrative support, I've consistently achieved high client satisfaction, demonstrating a keen ability to manage operations efficiently and foster significant business growth.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Office Manager
Local Clinic
2020.08 - 2024.12
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
International Business Development Manager
Koelnmesse
2012.06 - 2019.12
- Managed overseas sales of key shows.
- Increased sales by 30%
- Liaison between Koelnmesse and trade embassies.
- Organized and managed overseas agents for local shows
Marketing Executive
Pacsafe
2010.01 - 2012.12
- Organized exhibtions worldwide (Germany, USA and China)
- Increased brand awareness through social media
- Implemented and maintained website
- handles and resolved CS issues
- Managed events for company
Project Executive
PICO
2009.01 - 2010.12
- Managed day-to-day operations of assigned projects, ensuring adherence to budgets, schedules, scopes, quality standards, policies, procedures.
- Coordinated meetings with clients, vendors, and internal teams to facilitate smooth project progressions.
- Achieved high client satisfaction ratings by consistently meeting or exceeding expectations in project delivery.
Warehouse Worker
Solid Frieght
2006.01 - 2008.12
- Categorization of goods
- Administrative duties
Education
Bachelor of Arts - Mass Communication
Simon Fraser University
Vancouver, Canada 2006.01 - 2009.07
Skills
Customer service
Administrative support
Office management
Data entry
Project management
Time tracking
Relationship building
Message clarity
Certification
Emergency Management BC
Interests & Misc
- 3D Printing - Using my interest to solve issues at home or workplace. Really good for problem solving and macgyvering situations
- Gym - For mental and physical health
- Tennis - A sport to challenge myself
Timeline
Office Manager
Local Clinic
2020.08 - 2024.12
First Aid Cert
2019-03
International Business Development Manager
Koelnmesse
2012.06 - 2019.12
Marketing Executive
Pacsafe
2010.01 - 2012.12
Teaching English as Foreign Lang.
2009-10
Project Executive
PICO
2009.01 - 2010.12
Emergency Management BC
2008-10
Warehouse Worker
Solid Frieght
2006.01 - 2008.12
Bachelor of Arts - Mass Communication
Simon Fraser University
2006.01 - 2009.07