Sherlock Sze Lok Lai
Vancouver
Summary
Dynamic IT professional with a strong background in technical support at Richmond Emmanuel Church, where I enhanced service quality through effective communication and teamwork. Proven ability to manage customer relations as a Snack Bar Cashier, ensuring a clean environment and efficient transactions while demonstrating analytical skills in inventory management.
Overview
7
7
years of professional experience
Work History
Information Technology Staff
Richmond Emmanuel Church
09.2022 - Current
- Helped the church in the technical areas during service
- Played the keyboard during the worship
- Operated basic tools and equipment before and during the service and worship
Private Piano Instructor
Self-employeed
06.2022 - Current
- Instructor 5 students in piano, developing customized lesson plans tailored to individual student needs and skill levels.
- Fostered a positive learning environment to enhance student engagement and motivation.
- Assessed student progress regularly, adapting teaching methods to ensure effective learning outcomes.
Private Tutor
Self-employeed
07.2018 - Current
- Developed customized lesson plans for elementary school students to meet individual student needs and learning styles, ranging from Chinese or English to Math and Science.
- Fostered a supportive learning environment, enhancing student confidence and engagement.
- Implemented effective tutoring strategies, resulting in improved academic performance.
Snack Bar Cashier
Marpole Oakridge Community Centre
10.2023 - 06.2024
- Processed customer transactions efficiently
- Maintained cleanliness and organization of snack bar area to enhance customer experience.
- Provided friendly and prompt service, addressing customer inquiries effectively.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
Education
Bachelor of Science - Engineering
The University of British Columbia
Okanagan12-2029
Skills
- Strong teamwork
- Analytical skills
- Communication
- Customer relation skills
- Teaching skills
- Social Media skills
- Budgeting skills
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Snack Bar Cashier
Marpole Oakridge Community Centre
10.2023 - 06.2024
Information Technology Staff
Richmond Emmanuel Church
09.2022 - Current
Private Piano Instructor
Self-employeed
06.2022 - Current
Private Tutor
Self-employeed
07.2018 - Current
Bachelor of Science - Engineering
The University of British Columbia