Microsoft Office
Sheldon Liu
Liu Hiu Fung - Curriculum Vitae
Summary
Experienced in building and sustaining strong client relationships, utilizing effective communication and problem-solving skills to address client needs and ensure satisfaction. Demonstrated track record of managing diverse portfolios and achieving client loyalty through strategic relationship management. As a Relationship Executive, provides banking qualified support and ensures timely and quality delivery of appropriate products and services. Strong verbal and written skills, combined with ability to manage large complex relationships and drive strategic activity, set apart in the industry.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Relationship Executive
Standard Chartered Bank
11.2021 - 10.2024
- Contributed to the growth of the business by identifying new opportunities and potential clients through market research.
- Enhanced client relationships by consistently providing exceptional service and promptly addressing concerns.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Managed a diverse portfolio of clients, ensuring their financial goals were met or exceeded through personalized recommendations and solutions.
Tutor
Hong Kong Children & Youth Services Level Up Program
02.2021 - 08.2021
- Provided homework assistance using specific curriculum and materials.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
Bank Helper
Standard Chartered Bank
06.2021 - 06.2021
- Provide customer services about Ibond
Promoter
TLB Hong Kong Limited
01.2021 - 05.2021
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Bank Helper
Standard Chartered Bank
01.2021 - 02.2021
- Provide customer services
Event Staff
Manna Catering Ltd
01.2019 - 11.2020
- Supported catering staff in providing quality food service for guests during events, maintaining cleanliness and organization.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
Sales Associate
Sales of Zara Ltd
05.2018 - 07.2018
- Serving the customer
- Ensure floor is organized
Summer Intern
Census and Statistics Department
07.2021 - 08.2021
- Provided administrative support to department managers, ensuring efficient daily operations within the office environment.
Summer Intern
1823
06.2020 - 07.2020
- Maintained a strong work ethic and positive attitude throughout the summer internship program, earning recognition from supervisors for outstanding performance and commitment to team success.
- Provided administrative support to department managers, ensuring efficient daily operations within the office environment.
Summer Intern
Hong Kong Immigration Department
05.2017 - 08.2017
- Provided administrative support to department managers, ensuring efficient daily operations within the office environment.
- Managed multiple tasks simultaneously while consistently meeting deadlines under high-pressure situations during the internship period.
Education
TWGHS WONG FUT NAM COLLEGE -
01.2011 - 01.2017
Bachelor of Science - APPLIED PSYCHOLOGY
Tung Wah College
04.2017 - 01.2021
Bachelor of Science - Applied Psychology
Tung Wah College
Hong Kong 04.2001 -
TWGH Wong Fut Nam College
Hong Kong08-2017
Skills
- Microsoft Office
- Traditional Chinese Languages typing skill
- Photoshop
- After Effect
- Customer relationships
- Relationship building
- Service support
Extracurricular Activities
Treasurer, Wofoo Leader's Network
2017-2019, Funding, Financial planning and budgeting, Banking, book keeping and record keeping
Design Software
- Photoshop
- After Effect
Software
After Effect
Photoshop
Interests
Gymnasion
Basketball
Timeline
Relationship Executive
Standard Chartered Bank
11.2021 - 10.2024
Summer Intern
Census and Statistics Department
07.2021 - 08.2021
Bank Helper
Standard Chartered Bank
06.2021 - 06.2021
Tutor
Hong Kong Children & Youth Services Level Up Program
02.2021 - 08.2021
Promoter
TLB Hong Kong Limited
01.2021 - 05.2021
Bank Helper
Standard Chartered Bank
01.2021 - 02.2021
Summer Intern
1823
06.2020 - 07.2020
Event Staff
Manna Catering Ltd
01.2019 - 11.2020
Sales Associate
Sales of Zara Ltd
05.2018 - 07.2018
Summer Intern
Hong Kong Immigration Department
05.2017 - 08.2017
Bachelor of Science - APPLIED PSYCHOLOGY
Tung Wah College
04.2017 - 01.2021
TWGHS WONG FUT NAM COLLEGE -
01.2011 - 01.2017
Bachelor of Science - Applied Psychology
Tung Wah College
04.2001 -
TWGH Wong Fut Nam College
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