Overview
Work History
Education
Skills
Timeline
Generic

Shek Wing Lun Leo

Overview

3
3
years of professional experience

Work History

Lifeguard(In charge)

蔚藍泳池管理有限公司
06.2023 - 01.2026
  • Delivered friendly customer service, effectively resolving guest concerns to enhance overall experience.
  • Carried out routine inspections of rescue equipment, guaranteeing readiness for emergency responses.

Concierge Internship

Hyatt Regency Hong Kong
01.2025 - 07.2025
  • Personalised recommendations for local attractions and events to enhance customer experience.
  • Coordinated tour bookings and ticket purchases for guests at nearby attractions or events.
  • Resolved issues through active listening, conflict resolution, and effective communication.
  • Coordinated daily delivery of newspapers, magazines, and packages for hotel guests to ensure timely service.

Waiter (part-time)

Rosewood Hong Kong
12.2022 - 02.2023
  • Greeted new customers and facilitated immediate seating during busy periods to streamline service flow.
  • Served banquet meals and drinks promptly, ensuring high service standards enhanced guest satisfaction.
  • Engaged with international customers, providing assistance to navigate diverse cultural expectations for improved dining experience.

Education

Higher Diploma - Hotel Management

HKU SPACE Po Leung Kuk Stanley Ho Community College
09-2025

Skills

  • Multilingual proficiency
  • Cultural awareness
  • Customer service
  • Office software expertise
  • Critical thinking
  • Strong communicator

Timeline

Concierge Internship

Hyatt Regency Hong Kong
01.2025 - 07.2025

Lifeguard(In charge)

蔚藍泳池管理有限公司
06.2023 - 01.2026

Waiter (part-time)

Rosewood Hong Kong
12.2022 - 02.2023

Higher Diploma - Hotel Management

HKU SPACE Po Leung Kuk Stanley Ho Community College
Shek Wing Lun Leo