Shay ALAOUI
International Economics And Trade Student
Xuhui
Summary
Hardworking Bachelor of International Economics and Trade with experience as an import and export assistant and a customer service representative. Dedicated and systematic with service-oriented support of local and international customers. Team-minded, dependable, and tech-savvy. Excited to bring the knowledge gained in International logistics.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Marketing Intern
Mandarin Bites
09.2019 - 12.2020
- Collaborated with team members to help expand marketing channels
- Helped with planning and hosting of marketing events
- Responded to social media messages according to prescribed policies
Private English Tutor
EasyKey
10.2019 - 03.2024
- Structured activities for interactive learning, reading, understanding and fluency skills
- Increased students'' vocabulary knowledge through creative word games and exercises, leading to more effective communication skills.
Customer Service Representative
Outsourcia
06.2019 - 08.2019
- Completed about 100 inbound calls per shift to help customers with problems regarding their orders
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Adhered to company policies and scripts to consistently achieve call-time, quality standards, and high satisfaction ratings
Import and Export Assistant
Somafaco
12.2021 - 01.2023
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Stayed on top of shipment locations and current status to update offices and customers.
Education
High School Diploma -
Elbilia International High School
Casablanca, Morocco 04.2001 -
Bachelor's - International Economics And Trade
华东理工大学 (ECUST)
Shanghai, China 04.2001 -
Skills
Accurate data entry
undefinedTimeline
Import and Export Assistant
Somafaco
12.2021 - 01.2023
Private English Tutor
EasyKey
10.2019 - 03.2024
Marketing Intern
Mandarin Bites
09.2019 - 12.2020
Customer Service Representative
Outsourcia
06.2019 - 08.2019
High School Diploma -
Elbilia International High School
04.2001 -
Bachelor's - International Economics And Trade
华东理工大学 (ECUST)
04.2001 -
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