YU Nga Man
Hong Kong, Kowloon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skilled at navigating stressful situations with calm, collected and professional attitude.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Customer Service Officer
1823 Digital Policy Office
07.2024 - 07.2024
- Maintained a high level of product knowledge to effectively assist call-in customers with accurate information and recommendations.
- Record complaint cases through the computer system for government departments to follow up.
Customer Service
CK Asset Holdings Limited
07.2023 - 08.2023
- Provided exceptional customer service, addressing client concerns promptly and efficiently.
- Provided sales and customer service assistance to walk-in traffic
Tutor
Onesiphorus Church
05.2023 - 06.2023
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
Education
Information Systems Year 2
The Hong Kong University of Science And Technology
High School Diploma -
Po Leung Kuk No.1 W.H. Cheung College
04.2001 -
Skills
Customer support
Communication and teamwork
Microsoft Office
Problem Solver
Public Speaking
Organization
Rotaract Club of HKUST, HKUSTSU, Session 2024-2025 - Club Service Director & Financial Secretary
The Hong Kong Red Cross - Member
PLK No.1 W.H. Cheung College Red House - Chairperson
Timeline
Customer Service Officer
1823 Digital Policy Office
07.2024 - 07.2024
Customer Service
CK Asset Holdings Limited
07.2023 - 08.2023
Tutor
Onesiphorus Church
05.2023 - 06.2023
High School Diploma -
Po Leung Kuk No.1 W.H. Cheung College
04.2001 -
Information Systems Year 2
The Hong Kong University of Science And Technology
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