Shally Lei Lai Peng
Macao
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
12
12
years of professional experience
Work History
Business Owner
Sevenu
Macau
01.2020 - 12.2023
- Managed inventory levels to meet customer demand while minimizing costs.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Oversaw daily operations of the business and provided guidance when needed.
- Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
Sales Associate
Richard Mille
07.2017 - 10.2019
- Achieve sales targets.
- Greeted customers and provided exceptional customer service. Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling. Build up the connection with client in daily basic.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained knowledge of sales and promotions, return policies and security practices.
Sales Associate
DFS
07.2014 - 06.2017
- Achieve sales targets
- To have better communication with the team , to ensure the daily operations is smooth.
- Upsold additional items based on customer interests and needs.
- Processed transactions using a point-of-sale system.
- Attended weekly team meetings to review performance goals and objectives.
- Organized stockroom shelves according to size, color or style.
Sales Associate
Rainbow Group
01.2012 - 06.2014
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Lingnan Middle School (High School Graduated)
Macau06-2007
Skills
- Good command of Cantonese, and Mandarin
- Fair command of English
- Microsoft Office ( Word , Excel , PPT )
Languages
English
First Language
Chinese (Mandarin)
Advanced (C1)
C1
Chinese (Cantonese)
Proficient (C2)
C2
Timeline
Business Owner
Sevenu
01.2020 - 12.2023
Sales Associate
Richard Mille
07.2017 - 10.2019
Sales Associate
DFS
07.2014 - 06.2017
Sales Associate
Rainbow Group
01.2012 - 06.2014
High School Diploma -
Lingnan Middle School (High School Graduated)
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